anything I buy it says contact customer service. why?

GetHuman757793's customer service issue with AccountNow from June 2018

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To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue and preferred resolution, in GetHuman757793's own words:
The problem I ran into: anything I buy it says contact customer service. why?
I trust that AccountNow will make this right and come up with a resolution that is fair.
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AccountNow

Customer service issue
Reported by GetHuman757793
Jun 7th, 2018 - 2 mons ago
I have an issue with AccountNow too
Not resolved
Seen by 4 customers so far
Similar issue to 64 others
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Items needed
Social Security
Card Number
Name on Account
Date of Birth
Home Address
Phone number on the back of the card
Email on Account
Timeline
GetHuman757793 started working on this issue
Jun 7th 2:44am