On June **, **** I had to contact the customer services because my account now card was...

GetHuman-jmbyk's customer service issue with AccountNow from July 2018

Help with my AccountNow issue
The issue in GetHuman-jmbyk's own words
On June **, **** I had to contact the customer services because my account now card was restricted.* I was told I would have to be issued a new card and I requested a expidicted card in a * day period.* Dealing with a very difficult customer service rep because of their lack of good English I was told I had send in documents to the account now risk team and could not have a new card issued until a verification from that dept.* As of the date of this msg I have sent all documents and they were confirmed received and the funds $****.** that is being kept from my access pending a new card.* I need a new card NOW this whole issue has caused a financial hardship, negative issues with my creditors and late fees, damage to my overall credit.* If I have to request again that the new card be sent so the federal disability funds you are denying my access to which is a federal violation to the American disability acts I will.* Simple solution PLEASE SEND THE NEW CARD SO I MAY Have ACCESS TO MY MONIES.

GetHuman-jmbyk did not yet indicate what AccountNow should do to make this right.

How GetHuman-jmbyk fixed the problem
I contacted them everyday, I also contacted the card issuer everyday. I also changed my direct deposits to another account system with a different banking branch.
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AccountNow

Customer service issue
Reported by GetHuman-jmbyk
Jul 5th, 2018 - 3 years ago
Fixed
GetHuman-jmbyk shared how to fix
Seen by 2 customers so far
Similar issue to 316 others
0 customers following this
Items needed
Social Security
Card Number
Name on Account
Date of Birth
Home Address
Phone number on the back of the card
Email on Account

Timeline

GetHuman-jmbyk started working on this issue
Jul 5th, 2018 8:49am
GetHuman-jmbyk confirmed the issue is fixed. Hooray!
Jul 8th, 2018 10:48am