AXS Tickets Customer FAQ

Sure, we can help with that. AXS accepts PayPal payments for ticket purchases. When checking out, select PayPal as your payment method. You'll be redirected to PayPal's website, where you'll need to log in to your account. Once logged in, you'll confirm your payment details and complete the transaction. If you're experiencing difficulties, check if your PayPal account has sufficient funds or if it is linked to an active card or bank account. Please note we cannot help if your PayPal account is suspended or limited, and you may need to contact PayPal directly in that case.

When you sell a ticket through AXS, the payment is typically processed 5-8 business days after the event has taken place. This delay is to ensure that all transactions linked to that event are confirmed and finalized. The payment is sent to the seller via the method they selected when listing the ticket for sale. Make sure your payment details are up to date to avoid any delays. Keep in mind that in some cases, it may take longer for your bank to post the funds to your account.

A 'building society account' is a British term referring to an account held with a building society, a type of financial institution common in the United Kingdom. If you're trying to add a UK bank account on AXS Tickets, and you don't have a building society account, you don't need to fill in those fields. Just complete the information related to your regular bank, such as the sort code and account number. Should the system require some information in those fields as a necessity, it would be best to reach out directly to your bank for guidance.

We're sorry to hear that your tickets ordered in January have not arrived. AXS Tickets are usually delivered electronically to your AXS account, not through physical mail. You should be able to find them in your account under 'My Events'. If you can't access your tickets there, it's possible there has been a delay. However, you should always receive them in time for the event. Please ensure to also check your spam or junk folder in your email. Make sure you're logging in to your account using the same login details you used when purchasing the tickets.

If you've sold your tickets through AXS and haven't received your payment, this could be for a few reasons. It's possible there may be a delay with the payment processing. Normally, payments for sold tickets are sent via PayPal 7-10 business days after the event has taken place. If it's been longer than this time frame, we recommend that you verify the email address associated with your AXS account and PayPal is correct. Additionally, ensure your PayPal account is able to receive payments. If everything seems to be correct and you still haven't received your payment, it may be a good idea to reach out to AXS customer service for further assistance.