You have made it impossible to get even a live person with directv now. You want us to...
GetHuman-darrenrc's Cancel Service issue with AT&T from May 2019
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If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman-darrenrc's own words
get my billing issue fixed ... You have made it impossible to get even a live person with directv now. You want us to pay our monthly bill and when issues come up, you want it to be as hard as humanly possible to contact anyone. So, here is my issue and here is how im fixing my issue.**I have been billed for the last two months at $**.**. My plan was the $** a month plan due to me having full unlimited phone with at&t. That plan raised to $**. and change. This isnt the first time I have been billed extra, in fact it has happened a couple of times now. It seems I can no longer get a hold of anyone and calling is absolutely useless. So, thank you for making your customer of *** years go through so many hoops to get a billing issue fixed that I shouldnt have had to deal with in the first place.**So, thanks to you, I have now canceled my directv now account, which im sure is exactly what you wanted since you no longer offer that deal. But because you wanted to make it so difficult for me, Im taking my service and walking. I will now be moving my phone service over to a different company. **NOBODY should have to go through any of these ludicrous hoops to get help for their issues. I will now take my money and give it to someone else that values loyalty, something your company has long given up on.
GetHuman-darrenrc did not yet indicate what AT&T should do to make this right.
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