Harassed by Customer Service Rep

GetHuman-rheader's customer service issue with AT&T from April 2019

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The issue in GetHuman-rheader's own words
Get my phone swapped out and back to att from first net ... Recently a new customer with ATT & FirstNet. I’m a medic so thought that the switch was a no brainer. But didn’t know that being *** disqualifies customers from receiving respect and cusomer service. Today I called into FirstNet and was treated horribly. Attempting to replace my device and purchase a Apple Watch Herm*s, I assumed any rep would especially love to be on a call like that. I was told to “quit being ***” because the rep couldn’t understand me. And couldn’t access my account. Then hung up after ** minutes of the worst service ever. **Spoke with att *Reference Number: *******************DATE*TIME: ****-**-** **:**:****They assured me that I could cancel with FirstNet and keep the service and the discounts. Which I can’t thank you enough! But, if like to request a bill credit of * months and also the Herm*s Stainless Steel **” Bleu Indigo watch free of charge. I’m sorry and feel like I’m doing something wrong by asking this, but I think it is most reasonable. Especially Since this could be a lawsuit, which I couldn’t do anyways. But it would be very nice of att to do this. Thank you for helping me.**Spoke with multiple reps that said they were going to move mountains and help me. But at the end of each chat continuously went back on their words. I feel punished
What am impact it had on me. The rep called me * times over and over and freaked me out
I was told and have transcripts that I could move back to att and they won’t honor their word.
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AT&T

Wireless
Customer service issue
Reported by GetHuman-rheader
Apr 28th, 2019 - 2 years ago
Fixed
Seen by 410 customers so far
Similar issue to 7866 others
0 customers following this
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Timeline

GetHuman-rheader started working on this issue
Apr 28th, 2019 3:28pm
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 12:18am
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 12:19am
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 12:20am
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 12:20am
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 12:20am
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 12:23am
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 12:24am
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 12:25am
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 12:27am
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 12:27am
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 12:27am
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 12:37am
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 3:45pm
GetHuman-rheader indicated the issue is not fixed yet.
Apr 29th, 2019 3:46pm