Subject:Wrong account charge after wireless service cancel.**Name*Liyang chai*Number...

GetHuman-liyangch's customer service issue with AT&T from March 2019

15 views | 6658 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-liyangch to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-liyangch's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-liyangch may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-liyangch's own words
Subject:Wrong account charge after wireless service cancel.**Name*Liyang chai*Number :***********Account number: ending in *****Email:******@***.com*SSN:**********Passcode:forgot *Ending account **Issue:**Unlocked the phone and canceled the Att wireless service at *.**.****. However I received Att email that my account was still charged for $**.** at *.*.****. **I tried to sign in my Att account however it showed that my email and phone number didn't find at ATT system. **Called ATT support however they cannot solve the problem since I don't have the passcode. However I cannot sign in my ATT account or reset my passcode since it looks all my phone number info was removed from ATT system. **Very frustrate for ATT support response! And very confused why I cannot find my information at ATT official website. So confused for the charge after service cancel at March. *Please help me clarify the reason for charge after cancel service. Please help to stop unreasonable monthly charge afterwards and refund me the payment at March.***Detail info from Bill email:**Hi LIYANG, **We've received your payment. **Service: Wireless*Account number: ending in *****Amount: $**.***Payment date: ***********Payment method: Visa*Confirmation: **P*EPAYN*C*FJ***Sign in and manage your billing and payment information.

GetHuman-liyangch did not yet indicate what AT&T should do to make this right.

How GetHuman-liyangch fixed the problem

We are waiting for GetHuman-liyangch to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Remove a Line from My At&t Account?How Do I Access My At&t Account?How Do I Get Device Support from At&t?How Do I Move or Change My Existing At&t Service?How Do I Cancel My Service with At&t?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-liyangch fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-liyangch
Mar 13th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 6658 others
0 customers following this


GetHuman-liyangch started working on this issue
Mar 13th, 2019 4:51pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies