Subject:Wrong account charge after wireless service cancel.**Name*Liyang chai*Number...

GetHuman-liyangch's customer service issue with AT&T from March 2019

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The issue in GetHuman-liyangch's own words
Subject:Wrong account charge after wireless service cancel.**Name*Liyang chai*Number :***********Account number: ending in *****Email:******@***.com*SSN:**********Passcode:forgot *Ending account **Issue:**Unlocked the phone and canceled the Att wireless service at *.**.****. However I received Att email that my account was still charged for $**.** at *.*.****. **I tried to sign in my Att account however it showed that my email and phone number didn't find at ATT system. **Called ATT support however they cannot solve the problem since I don't have the passcode. However I cannot sign in my ATT account or reset my passcode since it looks all my phone number info was removed from ATT system. **Very frustrate for ATT support response! And very confused why I cannot find my information at ATT official website. So confused for the charge after service cancel at March. *Please help me clarify the reason for charge after cancel service. Please help to stop unreasonable monthly charge afterwards and refund me the payment at March.***Detail info from Bill email:**Hi LIYANG, **We've received your payment. **Service: Wireless*Account number: ending in *****Amount: $**.***Payment date: ***********Payment method: Visa*Confirmation: **P*EPAYN*C*FJ***Sign in and manage your billing and payment information.

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How Do I Remove a Line from My At&t Account?How Do I Access My At&t Account?How Do I Get Device Support from At&t?How Do I Move or Change My Existing At&t Service?How Do I Cancel My Service with At&t?
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AT&T

Customer service issue
Reported by GetHuman-liyangch
Mar 13th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 6658 others
0 customers following this

Timeline

GetHuman-liyangch started working on this issue
Mar 13th, 2019 4:51pm

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