Subject:Wrong account charge after wireless service cancel.**Name*Liyang chai*Number...
GetHuman-liyangch's customer service issue with AT&T from March 2019
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To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-liyangch's own words
Subject:Wrong account charge after wireless service cancel.**Name*Liyang chai*Number :***********Account number: ending in *****Email:******@***.com*SSN:**********Passcode:forgot *Ending account **Issue:**Unlocked the phone and canceled the Att wireless service at *.**.****. However I received Att email that my account was still charged for $**.** at *.*.****. **I tried to sign in my Att account however it showed that my email and phone number didn't find at ATT system. **Called ATT support however they cannot solve the problem since I don't have the passcode. However I cannot sign in my ATT account or reset my passcode since it looks all my phone number info was removed from ATT system. **Very frustrate for ATT support response! And very confused why I cannot find my information at ATT official website. So confused for the charge after service cancel at March. *Please help me clarify the reason for charge after cancel service. Please help to stop unreasonable monthly charge afterwards and refund me the payment at March.***Detail info from Bill email:**Hi LIYANG, **We've received your payment. **Service: Wireless*Account number: ending in *****Amount: $**.***Payment date: ***********Payment method: Visa*Confirmation: **P*EPAYN*C*FJ***Sign in and manage your billing and payment information.
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