I am a disabled veteran I went into an AT&T cooperate store to achieve two things to bu...

GetHuman-tinanbil's customer service issue with AT&T from March 2019

6654 similar
0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-tinanbil to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-tinanbil's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (5 mons ago)
First: share to improve GetHuman-tinanbil's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-tinanbil may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman-tinanbil's own words
I am a disabled veteran I went into an AT&T cooperate store to achieve two things to buy the New Samsung S** us and apply for my military discount I was met by rep zac. He told me I couldn't get the discount because the account was tied to my ssn and my wife needed to turn responsibility over to me. I explained I was already getting a **% discount through my employer and I was on the account as well. He told me someone had done it against company policy and he wasnt going to help me. I called my wife and she called At&t customer service who said they could absolutely do it no problem and he would call the store ****B on grape and day road and speak to zac. The reps name was Charles. So I went back inside the store and waited again for zac . When he finally came back over I explained too him what charles had said and he responded he didn't care who called he wasn't going to do it no matter who called on the phone and besides that they arent allowed to answer the phone. I then contacted at&t and got the account cancelled and put in my name for financial reponsibilty which I shouldn't have had to do. This whole event took approximately * * hours to complete. I then went into the store got the discount applied to my account and left the store without purchasing the phone due to the fact I was upset and if I could I would cancel my service and go to another service. I have never been treated in this manner before I appreciate what At&t is doing for the military but this is not how you treat customers.
GetHuman-tinanbil did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-tinanbil fixed the problem
We are waiting for GetHuman-tinanbil to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tinanbil fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-tinanbil
Mar 13th, 2019 - 5 mons ago
I have an issue with AT&T too
Not resolved
Seen by 6 customers so far
Similar issue to 6654 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-tinanbil started working on this issue
Mar 13th 3:54pm