Attempted to discuss my account with three Representatives. I was on the phone one hour...

GetHuman2467987's customer service issue with AT&T from March 2019

2 views
 | 
4017 similar
 | 
0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman2467987 to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2467987's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2467987 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman2467987's own words
Attempted to discuss my account with three Representatives. I was on the phone one hour before I could get my questions answered. The first representative Kadian was having technical issue with her computer that took twenty five minutes I advised her that she needed to get her supervisor attention and let them no that her system was not working . The only solution the supervisor had was to put me back in Que. I would have done better just redialing the number myself. The second Rep shanice was very unhelpful we were disconnected she never attempted to call me back or contact me by email. The third representative shenae was also unable to assist with my billing complaint I had to ask her to transfer me to the retention department before I make a decision if I am going to cancel my there services that is in a bundle and go with another outside provider. I called on match **, ******** first call took place at *pm it is now *:**pm and I am still on hold. My *** *** ****. Worst customer service I have ever encountered.
GetHuman2467987 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman2467987 fixed the problem
We are waiting for GetHuman2467987 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2467987 fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman2467987
Mar 13th, 2019 - 5 mons ago
I have an issue with AT&T too
Not resolved
Seen by 2 customers so far
Similar issue to 4017 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2467987 started working on this issue
Mar 13th 2:12am