I paid in full for my IPhone so I could unlock my phone. I am switching to Verizon bec...

GetHuman2458024's customer service issue with AT&T from March 2019

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The issue in GetHuman2458024's own words
I paid in full for my IPhone so I could unlock my phone. I am switching to Verizon because of poor service with ATT. I went to Verizon and to set up new account. I have * I phones and an I pad. ATT would not unlock my number. Because they said I owed money for I phone. I had receipts showing it was paid and cleared on the * of March. Spoke to billing and many other people and all I got was a run around. Went to the Verizon dealer in Rehoboth Delaware and they were helpful and they called and were told bill was paid but because of ATT did something in billing that would not allow me to unlock my phone. My one I phone and iPad were both unlocked but not my iPhone. I was told this could take several days to correct. This is unacceptable as I did what I needed to and will be without a phone. Billing said no one could unlock my phone, the ATT store could not and ATT would not send me email to unlock it. They said it would be days until the bill was straightened out!!! I want to unlock my phone and think that ATT should do it or send me email to do it. My number is *** *** **** which needs to be unlocked. The number on other cell which is unlocked is *** *** ****. Account is under Jill Ryan Email is *****@***.com. My name is Ellen McWard. I spent more than four hours on this.
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Customer service issue
Reported by GetHuman2458024
Mar 12th, 2019 - 5 mons ago
I have an issue with AT&T too
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Seen by 5 customers so far
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GetHuman2458024 started working on this issue
Mar 12th 1:12am