Re: acct **************We went in to the AT&T store in Dec **** looking for info on swi...

GetHuman-campodr's customer service issue with AT&T from March 2019

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The issue in GetHuman-campodr's own words
Re: acct **************We went in to the AT&T store in Dec **** looking for info on switching our lines from Verizon (which we had for over ** years) so that we could bundle all our AT&T services....well it turns out your salesman screwed us. He convinced us to put the acct in our business name, get the buy one get one free offer plus a multitude of other credits. Upon never receiving a bill we called and found out the salesman put the account in the wrong name with the wrong address. We finally got that squared away but the next issue was we were told we could convert the account to personal (so we could bundle) with all the same credits*conditions as before after ** days. Now that the ** days are up and we call back we are being told if they transfer our account to personal we will lose our buy one get one free deal! This is NOT what we signed up for or were told by previous customer service reps. AT&T has been nothing but a headache since we switched from Verizon. If we can’t get the deal we were originally offered so we can bundle our services how do we get out of doing business with a company that obviously doesn’t care about their customers???

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AT&T

Customer service issue
Reported by GetHuman-campodr
Mar 6th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 6510 others
0 customers following this

Timeline

GetHuman-campodr started working on this issue
Mar 6th, 2019 11:40pm

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