Re: acct **************We went in to the AT&T store in Dec **** looking for info on swi...

GetHuman-campodr's customer service issue with AT&T from March 2019

7 views | 6510 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-campodr to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-campodr's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-campodr may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-campodr's own words
Re: acct **************We went in to the AT&T store in Dec **** looking for info on switching our lines from Verizon (which we had for over ** years) so that we could bundle all our AT&T services....well it turns out your salesman screwed us. He convinced us to put the acct in our business name, get the buy one get one free offer plus a multitude of other credits. Upon never receiving a bill we called and found out the salesman put the account in the wrong name with the wrong address. We finally got that squared away but the next issue was we were told we could convert the account to personal (so we could bundle) with all the same credits*conditions as before after ** days. Now that the ** days are up and we call back we are being told if they transfer our account to personal we will lose our buy one get one free deal! This is NOT what we signed up for or were told by previous customer service reps. AT&T has been nothing but a headache since we switched from Verizon. If we can’t get the deal we were originally offered so we can bundle our services how do we get out of doing business with a company that obviously doesn’t care about their customers???

GetHuman-campodr did not yet indicate what AT&T should do to make this right.

How GetHuman-campodr fixed the problem

We are waiting for GetHuman-campodr to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Forward My Landline Phone to My At&t Cell Phone?How Do I Enroll in Autopay on At&t?How Do I Unlock My At&t Sim Card?How Can I Change My At&t Plan?How Can I Pay My At&t Bill Online?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-campodr fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-campodr
Mar 6th, 2019 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 6510 others
0 customers following this


GetHuman-campodr started working on this issue
Mar 6th, 2019 11:40pm