My mother's internet and phone service are out. I called last evening and they said th...

GetHuman1369194's customer service issue with AT&T from October 2018

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The issue in GetHuman1369194's own words
My mother's internet and phone service are out. I called last evening and they said the earliest appointment they had was Friday afternoon. I told them that her security system and medical alert system are attached to the phone line. they did not seem to be concerned. AT&T service was just at her house on Saturday making repairs. Only had service for a year and this is at least the *th time a service tech will have to come out. The Friday appt does not work for us. My mom is ** years old and has cancer. Someone has to be there with her for service to be there. I can't be there on Friday so they told me it would be Saturday. This is an A T & T problem. Why can't they fix today? If not fixed immediately will change her service to Comcast.
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AT&T

Customer service issue
Reported by GetHuman1369194
Oct 18th, 2018 - a mon ago
I have an issue with AT&T too
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Seen by 3 customers so far
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Timeline
GetHuman1369194 started working on this issue
Oct 18th 1:53pm