well some reason I have a deductible of *** for screen cracked when it should be covere...

GetHuman1366574's customer service issue with AT&T from October 2018

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The issue in GetHuman1366574's own words
well some reason I have a deductible of *** for screen cracked when it should be covered with ** dollar deductible not sure why this is second day been dealing with Asurion and not sure if my claim has been took care of yet. *Was told next day or two days I would receive phone with this insurance no where did anyone say it was a *** deductible my thought is as long as it has took shouldn't mater where I live should be fixed for ** dollars could have been shipped any where to be fixed. * So if anyone would like to try to explain why this mess I would greatly like to here from you sounds like a scam to me.* Just seems like it matters to who you talk to you get crazy answers not sure what my plan is wither I have a * gig pre phone like I was told twice or is it between the * phones I have got started out with ** gig then went to * in one day
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AT&T

Customer service issue
Reported by GetHuman1366574
Oct 17th, 2018 - a mon ago
I have an issue with AT&T too
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Seen by 5 customers so far
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GetHuman1366574 started working on this issue
Oct 17th 10:28pm