well some reason I have a deductible of *** for screen cracked when it should be covere...

GetHuman1366574's customer service issue with AT&T from October 2018

3395 similar
0 following
Help with my AT&T issue
First: share to improve GetHuman1366574's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1366574 to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1366574 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman1366574's own words
well some reason I have a deductible of *** for screen cracked when it should be covered with ** dollar deductible not sure why this is second day been dealing with Asurion and not sure if my claim has been took care of yet. *Was told next day or two days I would receive phone with this insurance no where did anyone say it was a *** deductible my thought is as long as it has took shouldn't mater where I live should be fixed for ** dollars could have been shipped any where to be fixed. * So if anyone would like to try to explain why this mess I would greatly like to here from you sounds like a scam to me.* Just seems like it matters to who you talk to you get crazy answers not sure what my plan is wither I have a * gig pre phone like I was told twice or is it between the * phones I have got started out with ** gig then went to * in one day
GetHuman1366574 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman1366574 fixed the problem
We are waiting for GetHuman1366574 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AT&T email you?
This email address isn't valid
Follow this issue
See how GetHuman1366574 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1366574
Oct 17th, 2018 - 3 mons ago
I have an issue with AT&T too
Not resolved
Seen by 5 customers so far
Similar issue to 3395 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1366574 started working on this issue
Oct 17th, 2018 10:28pm