NOT FIXED - Long term Customer Unsatisfied. Not good Customer service.

GetHuman793261's customer service issue with AT&T Universal Card from June 2018

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Help with my AT&T Universal Card issue
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The issue in GetHuman793261's own words
I was trying to have them wave a late fee. I'm never late with any bills. I gather my bills and pay them all. I thought I had paid everything and filed all the statements in my file. I actually never paid this one but filed it. I told them the truth. I could of said I never got the bill. Being honest isn't one of their attributes. ... *********I have been a card member since ****. I recently thought I paid my bill that was Due ******. I went to the my file when I received a call indicating it was not paid and discovered I had file the statement but never made the payment. I called to have the $**.** fee removed and they refused to do so. I will no longer do business with CITI AT&T Universal and also let everyone I know what happened to me after being a loyal customer for ** years.**Jean M. O'Connor ****
This was frustrating because I use that card all the time and I always paid my bills. Been a customer for seventeen years. Now I'll be using another card.
Wave the fee. It was uncalled for them to charge me for being late when I told them the truth.
seventeen years
I am writing to a letter to Corporate and will call again to speak with a Manager not a supervisor . Then going to spread this on social media how their long term customer was treated.
I have an issue with AT&T Universal Card too
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AT&T Universal Card

Customer Service
Customer service issue
Reported by GetHuman793261
Jun 17th, 2018 - a yr ago
I have an issue with AT&T Universal Card too
Fixed
Seen by 7 customers so far
Similar issue to 4 others
0 customers following this
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman793261 started working on this issue
Jun 17th, 2018 4:15pm
GetHuman793261 indicated the issue is not fixed yet.
Jun 20th, 2018 11:45pm
GetHuman793261 indicated the issue is not fixed yet.
Jun 21st, 2018 12:04am