I would really like to speak with someone in person about an issue that has been going...

GetHuman-marimuse's Hacked Account issue with AOL from August 2020

Help with my AOL issue
First: share to improve GetHuman-marimuse's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-marimuse may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-marimuse's own words
I would really like to speak with someone in person about an issue that has been going on for years. Someone with the screen name of Uphill** has hacked my account and has obviously read some of my emails and responded as though they were the person that my email was directed to. They commented on information that they would have no way of knowing unless they read my emails. This started many years ago- at least **, I think. I have since moved, bought a new computer, changed my password, and am no longer on aol. It can go for quite a while without getting any mail from this person, but then it suddenly appears. I have received two emails in just the past two days, one thanking me for my support of Trump (which is not true) and another one that actually has a photo of me taken in my former home. I went to the police and they said they could not help me unless I had lost money, which I have not, but this is quite upsetting, especially with the newest email that includes the photo. Please help.*As I said, I would prefer to actually speak to someone on the phone, if possible. ***-***-****

GetHuman-marimuse did not yet indicate what AOL should do to make this right.

How GetHuman-marimuse fixed the problem

We are waiting for GetHuman-marimuse to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AOL's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having AOL issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AOL

Hacked Account issue
Reported by GetHuman-marimuse
Aug 21st, 2020 - 8 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 1697 others
0 customers following this

Timeline

GetHuman-marimuse started working on this issue
Aug 21st, 2020 7:17pm
GetHuman-marimuse indicated the issue is not fixed yet.
Aug 22nd, 2020 1:37am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers