I had purchased a flight with ANA a long time ago (pre-coronavirus). The flight was boo...

GetHuman5423389's customer service issue with ANA from November 2020

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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman5423389's own words
I had purchased a flight with ANA a long time ago (pre-coronavirus). The flight was booked with a travel agency Vayama but the charge was made directly to ANA. When my flight was abruptly cancelled because of the developing coronavirus situation, I thought that I would get my money back as the flight was actually cancelled, so NO SERVICES WERE RENDERED. My travel agent has been sending updates , working diligently to resolve this issue, but ANA has been opaque about its customer service issues, and has not been able to provide a refund or even an update about what is the status of our money, which they acquired through fraud (claiming to provide a service , then reneging on those services after cancelling the service). Other airlines (Singapore airlines) refunded our money immediately, yet you have refused. Why ?

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hi *please advise me the USA email address i can email with regards to a refund queryI am having difficulty with my Flight reservation on January **, **** from Newark...My name is Hiroshi Ono.*reservation code : MRQDL*.*My returning flight from Japan...I need to get an extra leg seat for my son, pls help meI will like to defer Mr Ng Mui Chuan and Mr Ng Kai Jun air tickets to next year...I booked a flt on Sept ** but i did not received confirmation so I call BDO card...We are supposed to arrive in Narita **:** am but due to bas weather, aircraft nee...i am looking to buy A ticket flying phillippine airlines,yyz-pvg,hkg-yyz,i have a...
FIX: i called on the phone,only waited A few minutes. and was confirmed by the ope...Im a retiree of united airlines.employee *u******. me and my daughter plan to go...
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ANA

Customer service issue
Reported by GetHuman5423389
Nov 1st, 2020 - 2 years ago
I have an issue with ANA too
Not resolved
Seen by 33 customers so far
Similar issue to 494 others
0 customers following this

Timeline

GetHuman5423389 started working on this issue
Nov 1st, 2020 6:23pm
GetHuman5423389 indicated the issue is not fixed yet.
Nov 3rd, 2020 1:25am

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