I had purchased a flight with ANA a long time ago (pre-coronavirus). The flight was boo...

GetHuman5423389's customer service issue with ANA from November 2020

Help with my ANA issue
First: share to improve GetHuman5423389's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5423389 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman5423389's own words
I had purchased a flight with ANA a long time ago (pre-coronavirus). The flight was booked with a travel agency Vayama but the charge was made directly to ANA. When my flight was abruptly cancelled because of the developing coronavirus situation, I thought that I would get my money back as the flight was actually cancelled, so NO SERVICES WERE RENDERED. My travel agent has been sending updates , working diligently to resolve this issue, but ANA has been opaque about its customer service issues, and has not been able to provide a refund or even an update about what is the status of our money, which they acquired through fraud (claiming to provide a service , then reneging on those services after cancelling the service). Other airlines (Singapore airlines) refunded our money immediately, yet you have refused. Why ?

GetHuman5423389 did not yet indicate what ANA should do to make this right.

How GetHuman5423389 fixed the problem

We are waiting for GetHuman5423389 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get ANA's attention and get better help faster. Tap below to get started.
Having ANA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5423389
Nov 1st, 2020 - 2 years ago
Not resolved
Seen by 33 customers so far
Similar issue to 494 others
0 customers following this


GetHuman5423389 started working on this issue
Nov 1st, 2020 6:23pm
GetHuman5423389 indicated the issue is not fixed yet.
Nov 3rd, 2020 1:25am

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers