I had purchased a flight with ANA a long time ago (pre-coronavirus). The flight was boo...

GetHuman5423389's customer service issue with ANA from November 2020

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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman5423389's own words
I had purchased a flight with ANA a long time ago (pre-coronavirus). The flight was booked with a travel agency Vayama but the charge was made directly to ANA. When my flight was abruptly cancelled because of the developing coronavirus situation, I thought that I would get my money back as the flight was actually cancelled, so NO SERVICES WERE RENDERED. My travel agent has been sending updates , working diligently to resolve this issue, but ANA has been opaque about its customer service issues, and has not been able to provide a refund or even an update about what is the status of our money, which they acquired through fraud (claiming to provide a service , then reneging on those services after cancelling the service). Other airlines (Singapore airlines) refunded our money immediately, yet you have refused. Why ?

GetHuman5423389 did not yet indicate what ANA should do to make this right.

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ANA

Customer service issue
Reported by GetHuman5423389
Nov 1st, 2020 - 9 months ago
Not resolved
Seen by 30 customers so far
Similar issue to 494 others
0 customers following this

Timeline

GetHuman5423389 started working on this issue
Nov 1st, 2020 6:23pm
GetHuman5423389 indicated the issue is not fixed yet.
Nov 3rd, 2020 1:25am

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