I visited your store in District Heights, MD last Saturday, **-*-**. I bought a bunch o...
GetHuman1344596's customer service issue with ALDI Stores from October 2018
Help with my ALDI Stores issue
First: share to improve GetHuman1344596's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1344596's next move: go to the ALDI Stores help center.
ALDI Stores doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1344596 will want to follow the link below to head to their help center. We will check on GetHuman1344596 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1344596 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1344596's own words
I visited your store in District Heights, MD last Saturday, **-*-**. I bought a bunch of produce with * bags of green beans & * bags of brussel sprouts being amongst the haul. I went to cook them for tiday, Sunday, **-**-** & noticed how rotted one bag of the beans is & one bag of the sprouts is. Before you ask, I stored them all the same way! My storage habits are the same all the time. So, it isn't anything I did. You ask your store how many people asked for other bags because of the rotted ones. Also, if this helps, one of your registers broke down & this super pleasant, energetic woman had to move us over to another lane despite some customers being unruly about it. She carried herself like a trooper while a little bit of cursing & anger was thrown about by a couple of customers. So, ask about that. Anyhoo, I wish I'd have opened the beans & looked at them more thoroughly as many of the bags were bad. I didn't know they just zipped closed & weren't sealed. Next time........ That day, people were asking if more were available. I assumed I was lucky but, to my dismay, I wasn't. The other bags of beans had several bad beans but, not as many as this one. Only one of the sprouts had too many to pass as a good bag. My complaint is that I can't afford to run back & forth to your store & you feign customer savings as a reason why you don't provide numbers any more. This is bad customer service & I'm sure you don't care because the bottom line is money & not the people. Automation & disconnecting from human to human interaction is your goal as with all the other greedy monopolies. I would like my money back or a gift card or a call to the store to alert them of my name to get a few bags free on my next trip. Unfortunately, I'm forced to have to revisit since this is the only way to "talk" to you & this leaves me either "BEGGING" for a resolution of MT MONEY being spent or for me to have to count it as a loss. The latter is NOT an option as I don't have disposable income. Don't get me wrong, I like many of your items. It's your fake martyr motto ("passing the savings yada yada" ) that's in question. I need these few small items resolved please. Btw, the name is Rose. Looking forward to hearing from you very soon. Thanks.
GetHuman1344596 did not yet indicate what ALDI Stores should do to make this right.
I have an issue with ALDI Stores too
How GetHuman1344596 fixed the problem
We are waiting for GetHuman1344596 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.