I visited your store in District Heights, MD last Saturday, **-*-**. I bought a bunch o...

GetHuman1344596's customer service issue with ALDI Stores from October 2018

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ALDI Stores doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1344596 will need to dig through the advice provided by ALDI Stores, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1344596 can let us know if they help or not.
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The issue in GetHuman1344596's own words
I visited your store in District Heights, MD last Saturday, **-*-**. I bought a bunch of produce with * bags of green beans & * bags of brussel sprouts being amongst the haul. I went to cook them for tiday, Sunday, **-**-** & noticed how rotted one bag of the beans is & one bag of the sprouts is. Before you ask, I stored them all the same way! My storage habits are the same all the time. So, it isn't anything I did. You ask your store how many people asked for other bags because of the rotted ones. Also, if this helps, one of your registers broke down & this super pleasant, energetic woman had to move us over to another lane despite some customers being unruly about it. She carried herself like a trooper while a little bit of cursing & anger was thrown about by a couple of customers. So, ask about that. Anyhoo, I wish I'd have opened the beans & looked at them more thoroughly as many of the bags were bad. I didn't know they just zipped closed & weren't sealed. Next time........ That day, people were asking if more were available. I assumed I was lucky but, to my dismay, I wasn't. The other bags of beans had several bad beans but, not as many as this one. Only one of the sprouts had too many to pass as a good bag. My complaint is that I can't afford to run back & forth to your store & you feign customer savings as a reason why you don't provide numbers any more. This is bad customer service & I'm sure you don't care because the bottom line is money & not the people. Automation & disconnecting from human to human interaction is your goal as with all the other greedy monopolies. I would like my money back or a gift card or a call to the store to alert them of my name to get a few bags free on my next trip. Unfortunately, I'm forced to have to revisit since this is the only way to "talk" to you & this leaves me either "BEGGING" for a resolution of MT MONEY being spent or for me to have to count it as a loss. The latter is NOT an option as I don't have disposable income. Don't get me wrong, I like many of your items. It's your fake martyr motto ("passing the savings yada yada" ) that's in question. I need these few small items resolved please. Btw, the name is Rose. Looking forward to hearing from you very soon. Thanks.

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ALDI Stores

Customer service issue
Reported by GetHuman1344596
Oct 14th, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 476 others
0 customers following this


GetHuman1344596 started working on this issue
Oct 14th, 2018 9:18pm

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