YOUR PROCESS TO GET A SMART CLAIM ON LINE IS NOT SO SMART IF IT WON'T LET ME UPLOAD ALL...
GetHuman-denasute's customer service issue with AFLAC from August 2018
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The issue in GetHuman-denasute's own words
YOUR PROCESS TO GET A SMART CLAIM ON LINE IS NOT SO SMART IF IT WON'T LET ME UPLOAD ALL SUPPORTING DOCUMENTS. SO I CALL YOUR *, WAIT ** MINUTES, ASK IF THE SERV. REP. WILL ACCEPT THE DOCUMENT EMAIL AND AM MET WITH A BIG FAT "NO" ONLY TO BE SHUFFLED OFF TO WAIT ANOTHER ** MINUTES FOR TECH SUPPORT. "WE APOLOGIZE FOR YOUR WAIT, PLEASE CONTINUE TO HOLD", YOU SHOULD NO LONGER BE ABLE TO CLAIM "ONE DAY PAY" NO ONE CAN FULFILL THAT PERFECT SUBMISSION. IT'S SAD THAT WE HAVE TO FIGHT CANCER AND FOR REIMBURSEMENT. IS THERE NO ONE ACCOUNTABLE AT AFLAC? CAN'T THIS PROCESS BE SMOOTHER AND MANNED BY STAFF THAT ACTUALLY CARES INSTEAD OF PASSING THE BUCK. "PLEASE CONTINUE TO WAIT, YOU AREN'T IMPORTANT" FUNNY HOW THE PAY YOUR PREMIUM BUTTON NEVER MALFUNCTIONS. NOW THAT I HAVE COMPOSED THIS MESSAGE ALL WHILE WAITING FOR AN ANSWER TO THE TECHNICAL PROBLEM, I HAVE BEEN TOLD SINCE I DON'T USE GOOGLE CHROME(MEMORY HOG POS) I WILL "NOT" BE ABLE TO UPLOAD ANY SUPPORTING DOCS. END RESULT - SMART CLAIM IS ONLY FOR THOSE USING THE RIGHT SOFTWARE. MY SOLUTION - HAVE YOUR CUSTOMER SERVICE REPS ACTUALLY DO SOME "CUSTOMER" SERVICE AND ACCEPT THE DOCS FROM SICK PEOPLE WHO ACTUALLY HAVE A POLICY WITH YOU. WOW! WHAT NOVEL CONCEPT, CUSTOMER SERVICE THAT REALLY KNOWS WHAT A CUSTOMER IS. I TOTALLY REALIZE THAT I AM REALLY NO ONE AND THIS SITUATION WILL "NOT" CHANGE, BUT WOULDN'T IT BE NICE IF IT DID.
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