YOUR PROCESS TO GET A SMART CLAIM ON LINE IS NOT SO SMART IF IT WON'T LET ME UPLOAD ALL...

GetHuman-denasute's customer service issue with AFLAC from August 2018

3 views
 | 
199 similar
 | 
0 following
Help with my AFLAC issue
First: share to improve GetHuman-denasute's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-denasute to get a AFLAC rep on the line!
Always use the GetHuman Phone tocall AFLAC. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-denasute may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-denasute's own words
YOUR PROCESS TO GET A SMART CLAIM ON LINE IS NOT SO SMART IF IT WON'T LET ME UPLOAD ALL SUPPORTING DOCUMENTS. SO I CALL YOUR *, WAIT ** MINUTES, ASK IF THE SERV. REP. WILL ACCEPT THE DOCUMENT EMAIL AND AM MET WITH A BIG FAT "NO" ONLY TO BE SHUFFLED OFF TO WAIT ANOTHER ** MINUTES FOR TECH SUPPORT. "WE APOLOGIZE FOR YOUR WAIT, PLEASE CONTINUE TO HOLD", YOU SHOULD NO LONGER BE ABLE TO CLAIM "ONE DAY PAY" NO ONE CAN FULFILL THAT PERFECT SUBMISSION. IT'S SAD THAT WE HAVE TO FIGHT CANCER AND FOR REIMBURSEMENT. IS THERE NO ONE ACCOUNTABLE AT AFLAC? CAN'T THIS PROCESS BE SMOOTHER AND MANNED BY STAFF THAT ACTUALLY CARES INSTEAD OF PASSING THE BUCK. "PLEASE CONTINUE TO WAIT, YOU AREN'T IMPORTANT" FUNNY HOW THE PAY YOUR PREMIUM BUTTON NEVER MALFUNCTIONS. NOW THAT I HAVE COMPOSED THIS MESSAGE ALL WHILE WAITING FOR AN ANSWER TO THE TECHNICAL PROBLEM, I HAVE BEEN TOLD SINCE I DON'T USE GOOGLE CHROME(MEMORY HOG POS) I WILL "NOT" BE ABLE TO UPLOAD ANY SUPPORTING DOCS. END RESULT - SMART CLAIM IS ONLY FOR THOSE USING THE RIGHT SOFTWARE. MY SOLUTION - HAVE YOUR CUSTOMER SERVICE REPS ACTUALLY DO SOME "CUSTOMER" SERVICE AND ACCEPT THE DOCS FROM SICK PEOPLE WHO ACTUALLY HAVE A POLICY WITH YOU. WOW! WHAT NOVEL CONCEPT, CUSTOMER SERVICE THAT REALLY KNOWS WHAT A CUSTOMER IS. I TOTALLY REALIZE THAT I AM REALLY NO ONE AND THIS SITUATION WILL "NOT" CHANGE, BUT WOULDN'T IT BE NICE IF IT DID.
GetHuman-denasute did not yet indicate what AFLAC should do to make this right.
I have an issue with AFLAC too
How GetHuman-denasute fixed the problem
We are waiting for GetHuman-denasute to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AFLAC's attention and get better help faster. Tap below to get started.
Having AFLAC issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-denasute fixes it.
This email address isn't valid

AFLAC

Customer service issue
Reported by GetHuman-denasute
Aug 13th, 2018 - a yr ago
I have an issue with AFLAC too
Not resolved
Seen by 3 customers so far
Similar issue to 199 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-denasute started working on this issue
Aug 13th, 2018 6:20pm