I had a new adjusted monthly payment of $**.**, plus tax, issued **********. Previousl...

GetHuman-carlmick's Update account information issue with ADT from October 2020

Help with my ADT issue
First: share to improve GetHuman-carlmick's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-carlmick may need:
Name, Billing address, Account number, Phone number on account, Date of birth, and Email address
The issue in GetHuman-carlmick's own words
I had a new adjusted monthly payment of $**.**, plus tax, issued **********. Previously my payments were auto-paid through my online banking on the **th of each month. I did not see a payment withdrawn for this month. Instead I received a paper statement yesterday for October and December combined ($***.**). Why must I pay for December in advance? **Please see that I still have auto-pay in place for the **th of each month.**Thank you, Frances Mickens*Cust. * *********

GetHuman-carlmick did not yet indicate what ADT should do to make this right.

How GetHuman-carlmick fixed the problem

We are waiting for GetHuman-carlmick to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get ADT's attention and get better help faster. Tap below to get started.
Having ADT issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ADT

Update account information issue
Reported by GetHuman-carlmick
Oct 20th, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 690 others
0 customers following this

Timeline

GetHuman-carlmick started working on this issue
Oct 20th, 2020 6:59pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians