Dear Complaint Dept.**I am an ADT customer for over ** years.*I have called and spoken...

Dear Complaint Dept.**I am an ADT customer for over ** years.*I have called and spoken with your customer service department in January, February March, April and May * and **, **** with no satisfactory response. Each time I was told someone would call me back with a resolution AND NO ONE FROM ADT EVER CALLED BACK. *The facts are that our front windows(* sections) were never connected to ADT's system for ** years. This was discovered by your ADT technician supervisor in January **** after several service calls in which no prior technician could determine the cause of the alarm going off. We called SDT all of the above times and were assured that someone would contact us regarding a settlement but no one ever called back or wrote.*We are requesting a refund of **% of the total premium paid over the past ** years since we were not protected and paid for service we did not receive.**Thank you for your kind consideration.**Stanley Schoenbach,MD***** Fieldston Road*Bronx,NY *********-***-****