Dear Complaint Dept.**I am an ADT customer for over ** years.*I have called and spoken...

GetHuman-hkleinmd's Refund issue with ADT from May 2020

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Unless the fine print of the Living Social coupon says anything else, users are able to get a refund within 14 days of the purchase.
The issue in GetHuman-hkleinmd's own words
Dear Complaint Dept.**I am an ADT customer for over ** years.*I have called and spoken with your customer service department in January, February March, April and May * and **, **** with no satisfactory response. Each time I was told someone would call me back with a resolution AND NO ONE FROM ADT EVER CALLED BACK. *The facts are that our front windows(* sections) were never connected to ADT's system for ** years. This was discovered by your ADT technician supervisor in January **** after several service calls in which no prior technician could determine the cause of the alarm going off. We called SDT all of the above times and were assured that someone would contact us regarding a settlement but no one ever called back or wrote.*We are requesting a refund of **% of the total premium paid over the past ** years since we were not protected and paid for service we did not receive.**Thank you for your kind consideration.**Stanley Schoenbach,MD***** Fieldston Road*Bronx,NY *********-***-****

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ADT

Refund issue
Reported by GetHuman-hkleinmd
May 20th, 2020 - 9 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 320 others
0 customers following this

Timeline

GetHuman-hkleinmd started working on this issue
May 20th, 2020 7:56pm

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