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GetHuman-guyboyd's customer service issue with ADT from February 2020

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The issue in GetHuman-guyboyd's own words
I previously had issues with ADT customer support and was transferred to your resolution team. They resolved the issue by giving me a Nest thermostat and upgrading my ADT pulse with as new * year contract and scheduled the install and upgrade for this Friday the *th of February.*Since then, my son has installed a Nest thermostat as a gift to me. My question is, can ADT give me a garage door opener instead of the thermostat since I now have one. If not, then we should consider canceling the install*upgrade and new * year contract. Please respond with what ADT can do.
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Customer service issue
Reported by GetHuman-guyboyd
Feb 5th, 2020 - a year ago
Seen by 23 customers so far
Similar issue to 243 others
0 customers following this
Items needed
Billing address
Account number
Phone number on account
Date of birth
Email address


GetHuman-guyboyd started working on this issue
Feb 5th, 2020 8:50pm
GetHuman-guyboyd indicated the issue is not fixed yet.
Feb 5th, 2020 9:38pm
GetHuman-guyboyd confirmed the issue is fixed. Hooray!
Feb 6th, 2020 11:45pm

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