We changed our WiFi password two days ago, which disconnected our ADT doorbell. We have...

GetHuman4033990's Technical support issue with ADT from December 2019

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The issue in GetHuman4033990's own words
We changed our WiFi password two days ago, which disconnected our ADT doorbell. We have tried to reconnect it, but nothing seems to work. I followed the steps listed on the ADT app, but it kept telling me to disconnect an Ethernet cord. It is not connected to a phone line. I need assistance on how to fix this.

GetHuman4033990 did not yet indicate what ADT should do to make this right.

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ADT

Technical support issue
Reported by GetHuman4033990
Dec 3rd, 2019 - a year ago
Not resolved
Seen by 22 customers so far
Similar issue to 184 others
0 customers following this

Timeline

GetHuman4033990 started working on this issue
Dec 3rd, 2019 5:38pm
GetHuman4033990 indicated the issue is not fixed yet.
Dec 9th, 2019 2:49pm
GetHuman4033990 indicated the issue is not fixed yet.
Dec 9th, 2019 3:11pm

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