My *nd home is only used during the month of November each year. The other ** months i...

GetHuman-patge's customer service issue with ADT from December 2018

3 views
 | 
368 similar
 | 
0 following
Help with my ADT issue
Next: our robot will wait on hold for GetHuman-patge to get a ADT rep on the line!
Always use the GetHuman Phone tocall ADT. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-patge's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-patge may need:
Name, Billing address, Account number, Phone number on account, Date of birth, and Email address
The issue in GetHuman-patge's own words
My *nd home is only used during the month of November each year. The other ** months it is vacant and the ADT alarm is ON.**For the past * years I have made my November visits, as usual, but have discovered the alarm is OFF when I arrive. In both cases, the alarm has failed, for one reason or another. I think the batteries were dead in **** but I don’t recall what part failed in **** but the technician said I would be billed *roughly $** to replace it.**Question:*Am I going to get a refund for all the months that your alarm service was inoperative? Please advise by return *email. The technician said he would report the problem to the billing department.**Patricia George*Acct. No. ********
GetHuman-patge did not yet indicate what ADT should do to make this right.
I have an issue with ADT too
How GetHuman-patge fixed the problem
We are waiting for GetHuman-patge to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ADT's attention and get better help faster. Tap below to get started.
Having ADT issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-patge fixes it.
This email address isn't valid

ADT

Customer service issue
Reported by GetHuman-patge
Dec 8th, 2018 - 5 mons ago
I have an issue with ADT too
Not resolved
Seen by 3 customers so far
Similar issue to 368 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-patge started working on this issue
Dec 8th, 2018 9:04am