My *nd home is only used during the month of November each year. The other ** months i...

GetHuman-patge's customer service issue with ADT from December 2018

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The issue in GetHuman-patge's own words
My *nd home is only used during the month of November each year. The other ** months it is vacant and the ADT alarm is ON.**For the past * years I have made my November visits, as usual, but have discovered the alarm is OFF when I arrive. In both cases, the alarm has failed, for one reason or another. I think the batteries were dead in **** but I don’t recall what part failed in **** but the technician said I would be billed *roughly $** to replace it.**Question:*Am I going to get a refund for all the months that your alarm service was inoperative? Please advise by return *email. The technician said he would report the problem to the billing department.**Patricia George*Acct. No. ********
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Customer service issue
Reported by GetHuman-patge
Dec 8th, 2018 - 5 mons ago
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Seen by 3 customers so far
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GetHuman-patge started working on this issue
Dec 8th, 2018 9:04am