Ring video cost! **When I add ring video camera I was not told there would be a cost, m...

GetHuman-tibirdie's customer service issue with ADT from June 2018

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The issue in GetHuman-tibirdie's own words
Ring video cost! **When I add ring video camera I was not told there would be a cost, monthly or annually. *Today I saw message saying, my subscription has expired and I must pay to view videos. Neither sales agent or technician mentioned any payments towards Ring. ADT sales rep told me no additional cost and TechnicIan told me not to worry about subscription when it popped up on screen*monitor b*c I am with ADT and there is no additional cost. **Now to my surprise, I'm being told by ADT and Ring I need to pay extra money monthly or annually to view recorded videos. I specifically said I did not and will not pay any additional cost to ADT or *rd party meaning ring for video camera, when I can buy one online or at Walmart at a cheaper cost whether monthly or annually. **I spoke with Casy or Casey, who was no help but she did however mention she is with Corporate so I inform her my next step is contacting BBB. **Please train your supervisors*managers to have empathy and not arrogance and telling customers they are wrong. We are all customers, well maybe Casey never been a consumer. Also, train employees to provide full disclosure and correct information .**I do not care for dishonesty. *I will be filing a complaint.
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ADT

Customer service issue
Reported by GetHuman-tibirdie
Jun 11th, 2018 - 9 mons ago
I have an issue with ADT too
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Seen by 13 customers so far
Similar issue to 166 others
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Timeline
GetHuman-tibirdie started working on this issue
Jun 11th, 2018 12:16am
GetHuman-tibirdie indicated the issue is not fixed yet.
Jun 11th, 2018 1:25am
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Jun 12th, 2018 1:17am
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Jun 12th, 2018 4:14am
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Jun 13th, 2018 3:08am
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Jun 14th, 2018 2:21am
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Jun 15th, 2018 3:20am
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Jun 15th, 2018 3:21am
GetHuman-tibirdie indicated the issue is not fixed yet.
Jun 19th, 2018 9:22am