My debit card was charged for ABC mouse but we have never used the service at all not o...

GetHuman-zoeyandz's Refund issue with ABCMouse.com from June 2019

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The issue in GetHuman-zoeyandz's own words
Sign up for ABC mouse because my daughter always likes the commercials on TV. I got everything filled in and got to the payment page and it said my card could not accepted so to try another one and I didn't have another one with any money on it. I assumed that because the transaction failed there was no account or subscription or anything. Until I got charged yesterday out of the blue like bam... ... My debit card was charged for ABC mouse but we have never used the service at all not one time. I was under the impression that my card did not go thru and therefore we had no subscription or account or anything. Now a month or so later I was charged *.** today for a service*subscription I didn't know I even had. Please check into this issue for me and see if I can be refunded the money. I am positive that we did not have or use this app at all and do not believe I am being rightfully charged. Thanks for your time. Please let me know what I can or need to do about this in order for my money to be returned to my card.
A refund for the $*.** that was taken off my card. That would be great.
I would love to be a future customer if my kids can actually play the program and enjoy it. I am only asking for a refund because I truly did not have a subscription and if I did I didn't know it and never used it at all not one single time. I think you will be able to see that or at least some sort of evidence of it somewhere. :)
I have already called the card company and they say it's not on them or their end so they can't do anything about it. :(
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ABCMouse.com

ABC mouse
Refund issue
Reported by GetHuman-zoeyandz
Jun 23rd, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 2893 others
0 customers following this

Timeline

GetHuman-zoeyandz started working on this issue
Jun 23rd, 2019 11:56pm
GetHuman-zoeyandz indicated the issue is not fixed yet.
Jun 24th, 2019 10:24am
GetHuman-zoeyandz indicated the issue is not fixed yet.
Jun 24th, 2019 10:36am
GetHuman-zoeyandz confirmed the issue is fixed. Hooray!
Jun 26th, 2019 12:10am
GetHuman-zoeyandz indicated the issue is not fixed yet.
Jun 26th, 2019 12:25am
GetHuman-zoeyandz confirmed the issue is fixed. Hooray!
Jun 26th, 2019 3:22am
GetHuman-zoeyandz indicated the issue is not fixed yet.
Jun 26th, 2019 11:10am

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