I have been charged * charges that were unauthorized charges. I cancelled my account i...

GetHuman-deddiequ's customer service issue with ABCMouse.com from June 2018

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The issue in GetHuman-deddiequ's own words
I have been charged * charges that were unauthorized charges. I cancelled my account in February **** and was told that I would have until the end of the month to use the account. Last access to the account was on February **, ****. I have been charged * times: **********, **********, **********, **********. **I spoke with a customer service agent Violet today who wasn't helpful and gave me the runaround regarding the account. I have also contacted my credit card company. **I am extremely disappointed with the company and business practices. I have done some preliminary searches and found that hundreds of people have experienced this and I am greatly concerned. I am concerned that abcmouse uses practices that are predatory to the consumer and I find this ethically, if not legally concerning. **I am greatly concerned.
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ABCMouse.com

Customer service issue
Reported by GetHuman-deddiequ
Jun 7th, 2018 - a yr ago
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Seen by 6 customers so far
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Items needed
Name on account
Phone number on account
Billing address
Email on account
Timeline
GetHuman-deddiequ started working on this issue
Jun 7th, 2018 4:56pm
GetHuman-deddiequ indicated the issue is not fixed yet.
Jun 7th, 2018 6:04pm
GetHuman-deddiequ indicated the issue is not fixed yet.
Jun 7th, 2018 6:05pm
GetHuman-deddiequ indicated the issue is not fixed yet.
Jun 7th, 2018 6:05pm