I contacted AAA for road service for my vehicle I advised the rep of the address and al...
GetHuman3316295's Complaint issue with AAA from July 2019
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Account name, AAA number, Insurance policy number, Account email, Last 4 of Social Security Number, and Billing address
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3316295's own words
I contacted AAA for road service for my vehicle I advised the rep of the address and also told her I would be meeting the driver to pay the storage fees on my vehicle. When I was pulling up to pickup my vehicle I was called by AAA and told that they had canceled my request due to them calling and showing s payment was due for my car. When I arrived I made payment and called AAA and told them I was there and payment was made. They told me okay and that someone would be to me within the hour. While standing and waiting someone called the company from AAA again asking if payment was made and they were told yes paid in full. I just called back as it is * hours later since my *st call and now am being told you never scheduled a *nd vehicle to come and that I now am waiting yet another hour for a truck to arrive. So * hours today just waiting for you all to send a truck which is why I have a membership. Your policies and customer service is horrible and I definitely will not be renewing with you this year.
GetHuman3316295 did not yet indicate what AAA should do to make this right.
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