I contacted AAA for road service for my vehicle I advised the rep of the address and al...

GetHuman3316295's Complaint issue with AAA from July 2019

Help with my AAA issue
First: share to improve GetHuman3316295's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3316295 may need:
Account name, AAA number, Insurance policy number, Account email, Last 4 of Social Security Number, and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3316295's own words
I contacted AAA for road service for my vehicle I advised the rep of the address and also told her I would be meeting the driver to pay the storage fees on my vehicle. When I was pulling up to pickup my vehicle I was called by AAA and told that they had canceled my request due to them calling and showing s payment was due for my car. When I arrived I made payment and called AAA and told them I was there and payment was made. They told me okay and that someone would be to me within the hour. While standing and waiting someone called the company from AAA again asking if payment was made and they were told yes paid in full. I just called back as it is * hours later since my *st call and now am being told you never scheduled a *nd vehicle to come and that I now am waiting yet another hour for a truck to arrive. So * hours today just waiting for you all to send a truck which is why I have a membership. Your policies and customer service is horrible and I definitely will not be renewing with you this year.

GetHuman3316295 did not yet indicate what AAA should do to make this right.

How GetHuman3316295 fixed the problem

We are waiting for GetHuman3316295 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AAA's attention and get better help faster. Tap below to get started.
Having AAA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AAA

Complaint issue
Reported by GetHuman3316295
Jul 26th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 1665 others
0 customers following this

Timeline

GetHuman3316295 started working on this issue
Jul 26th, 2019 5:06pm
GetHuman3316295 indicated the issue is not fixed yet.
Jul 26th, 2019 9:14pm
GetHuman3316295 indicated the issue is not fixed yet.
Jul 27th, 2019 11:18am
GetHuman3316295 indicated the issue is not fixed yet.
Jul 27th, 2019 5:20pm