AAA Customer Service Issues

I contacted AAA to have my [redacted] Jaguar XJ6's battery replaced. Unfortunately, AAA did not have a battery for my car and advised me to purchase one and seek reimbursement. After submitting the necessary paperwork and receipts for the new battery, I waited over a month without receiving reimbursement. Today, I discovered that my claim was denied because the battery was not from AAA. Despite speaking with multiple customer service representatives, none had mentioned the requirement for a AAA battery. I feel frustrated by this lack of clarity and wasted time. I am considering canceling my AAA subscription due to this issue. Had I known, I would have purchased a AAA battery as needed. I have been a loyal AAA member for 16 years and I expect better communication and service. Case#[redacted] documents my unsuccessful reimbursement attempts.

I have a classic AAA membership and experienced car trouble leading to multiple visits to the car care plus center in Chicago. Initially, I had my radiator replaced for $[redacted] but my car continued to overheat. Subsequent visits were made due to ongoing issues, including an AC repair and a reported water leak. Despite their attempts to fix the problems, my car continued to leak and wouldn't start. Eventually, they informed me that my engine was bad. I've spent around $[redacted] throughout these visits, only to still have unresolved issues with my car.

I wanted to share my recent experience with renewing my AAA membership. I made sure to renew it before the expiration date of 3/1/[redacted]. Despite this, I continued to receive mail labeled "membership renewal" on the envelope, which confused me as I had already renewed. I encountered an issue where I did not receive my membership card after renewing. After contacting AAA twice, I was informed I would have to pay for a replacement card. This made me more vigilant about opening any correspondence from AAA, which led me to find my card in an envelope marked "membership renewal." Although my situation might be unique, I believe there could be a clearer way to communicate membership renewals to avoid confusion. Despite this, I want to express my appreciation for AAA!

Yesterday morning, I accidentally locked my keys in the car. The response I received from AAA was unsatisfactory. They sent someone who used a metal rod improperly, causing damage to my car's paintwork. I have a $[redacted] estimate to fix the paint damage, sand, and repair it. I have photographic evidence of the damage and a neighbor who witnessed the incident. Despite my attempts to reach out to AAA, there has been no response. I plan to take legal action by filing a small claims court case in Lawrence, Indianapolis. I am extremely upset about the negligence displayed by AAA in handling my car and the lack of proper communication. I demand immediate resolution to repair the damages caused. I have tried to escalate the issue to a supervisor to no avail. I am prepared to pursue legal action to hold AAA accountable for the damages and costs incurred.

During our trip from Michigan to Ohio on the way to Great Wolf Lodge, our van broke down on south I-75 near exit 44 in Dayton, Ohio. Despite having AAA roadside assistance, they were slow to respond and failed to communicate about a tow truck. This left my family stranded with my 6 and 7-year-olds on a busy highway. After waiting for two hours in the rain for the tow truck, I had to walk to a safer location. By the time we arrived at the hotel around 7:45 pm, our plans at Great Wolf Lodge were already impacted. Additionally, the tow driver did not follow proper procedures by not having my husband sign any documents or ask for identification. I believe we are owed compensation for the lost time and poor service we experienced.

On 8/19/19, I had a flat tire and called for service at 3:34 pm. The representative mentioned that someone would arrive in about 45 minutes. After waiting for an hour, I followed up, and they assured me help was on the way. Despite several AAA trucks passing by without stopping, I called again and received the same response. When checking the map and being told 15 minutes, it actually showed 54 minutes. Upon contacting them the third time, the driver claimed he couldn't locate me, but I saw him pass by. After multiple delays and false updates, they finally claimed help had arrived even though no one showed up. Frustrated, I had to drive on my rim and seek assistance elsewhere, costing me $[redacted]. As a loyal member for 37 years, I expected better service. I hope to hear from the company soon regarding this matter. - Margaret S.

I recently dedicated over an hour to completing your survey in hopes of receiving a $[redacted] gift card, a rare choice for me, but since it was from AAA, I figured it would be worth it. Despite claiming it would only take a few minutes, I found myself investing 45 minutes. As a loyal AAA member of four decades, I obtained a promising insurance quote for both my new vehicle and soon-to-be new home. After all that time, on the final page, I was informed that they couldn't assist me at the moment. Frustratingly, I attempted to submit my feedback three times without success. I am seeking a more professional approach to resolve this issue promptly; otherwise, I may reconsider my insurance plans with AAA. My name is Daniel C., and you can reach me at [redacted]. I hope to receive a call to rectify this situation soon, as I have already invested a considerable amount of time.

Dear AAA, My family and I have been dedicated members for years, even gifting memberships to loved ones. However, I am disappointed by a recent experience. I was misled into renewing two months early and charged on my credit card for services not starting until November 1. Despite my concerns, I felt trapped when a representative told me I couldn't cancel. After numerous calls and assurances of a callback, I am still waiting for a resolution. If AAA cannot address this issue, I will have to end this relationship. I hope that AAA can rectify this situation promptly. Sincerely, Rima T.

I used to trust AAA until a recent incident where a service tech improperly hooked up my battery, causing it to lose charge. Despite my immediate call to AAA, the tech was unprofessional. Now my [redacted] S550 Mercedes won't start, and I'm frustrated. A rep from the complaint department, calling from [redacted], promised a battery replacement but hasn't followed through. When I reached out, they backtracked. The issue began when I declined to purchase a battery, leading the tech to improperly connect the terminals, resulting in a dangerous spark. All I want is a replacement for my damaged battery.

On September 22, [redacted], at about 1 p.m., I contacted the Highland, IN Triple A location as my car broke down on the expressway. Before reaching out to them, we witnessed a distressing accident and had an object hit our car, causing the breakdown. During my call, I detailed our situation to an unfortunately unprofessional man. I regret not noting his name. The call got disconnected as we were still dealing with the aftermath of the incident. Upon redialing, the same man answered, accusing me of hanging up, and abruptly ended the call, providing no explanation. This left us stranded on the highway. I wanted to share my experience with this company. The phone number for the business is [redacted].

I had an incredibly frustrating experience with AAA recently. It took the tow truck driver 4 hours and 15 minutes to arrive, with no updates on the delay provided. First, I was told the tow truck broke down, then that they were sending another. Each time, it was a different excuse. Finally, after 4 hours and 55 minutes, assistance arrived. I am extremely disappointed and want to cancel my membership. The offer of $20 off my next service does not make up for the inconvenience. I would like to discuss this matter with a representative promptly. Following this ordeal, I've decided to remove both my wife and myself from AAA and would not recommend their services to others. I kindly request a call or email in response. Thank you.

I have been a loyal member for nearly 20 years and never encountered any problems until last night. My spouse and I arrived in Anchorage, Alaska, after spending three months fishing on the Yukon River. Upon our return, we discovered that our car's battery had died while parked at a storage facility. After contacting AAA for assistance, we were informed of a two-hour wait time, which was unacceptable given the circumstances. Despite waiting for almost two hours, the wait extended by an additional 45 minutes. With darkness and cold setting in, we decided to call a cab, rent a car, and head to our hotel for shelter. I believe that our long-standing loyalty should have warranted better treatment from AAA. Another technician could have been sent to assist us promptly, considering our lengthy history of timely payments. As Alaskans, we are resilient, but we feel deeply disappointed by the lack of assistance from AAA in our time of need.

My home insurance has been canceled, and I've been a loyal customer for over 20 years. Currently teaching in Dubai until June [redacted], I believed my insurance was part of my house payment. Concerned about losing my AAA coverage, I'd like to resolve this with Bank of America or purchase insurance through them. You can reach me at [redacted] My property address is [redacted] Estero in Oceanside, California, [redacted]. I can call you with my Dubai number, so please email me your contact details. Thank you! I can be reached at [redacted], understanding the time zone difference. Feel free to contact me anytime, and I'll call back promptly to make a payment. Thanks again!

Hello, my name is John M. I am reaching out regarding my truck loan refinancing application with AAA in Massachusetts. Despite applying four weeks ago, there has been no progress. I joined AAA on 9/21/19 for $[redacted].00 as required to apply for the loan. After being informed someone would contact me on 9/23/19, I followed up on 9/27/19 and left a message. Finally, on 10/1/19, I was informed they needed my [redacted] tax returns and last pay stub but received no guidance on where to send them, despite assurances of receiving an email twice. This lack of communication and progress is concerning. As a result, I will seek refinancing through my Credit Union and request a full refund of my membership fee as I joined solely for the loan. Disappointed by the poor service, I will take my business elsewhere.

I recently received a $14.95 oil change offer in the mail and decided to use it on my [redacted] Honda Civic. I contacted the Johns Creek, GA branch on October 23rd to schedule an appointment, mentioning the offer and asking about synthetic oil. Despite being assured that there wouldn't be an issue with synthetic oil, when I sent someone with my car the next day, they were informed that the service would cost $60. While I understand that synthetic oil is more expensive, I was disappointed by the lack of accurate information provided by AAA over the phone. Despite the inconvenience, I ended up opting for the full synthetic oil change due to the age and mileage of my vehicle. This experience has made me hesitant to consider joining AAA, as I feel let down by the misinformation and lack of compensation for the discrepancy in pricing. Honesty and reliability are crucial for customer trust, especially when it comes to honoring advertised offers and promotions. If AAA had been upfront about the pricing or offered a solution while my family member was at the appointment, it might have swayed my decision to become a member. It's essential for companies to fulfill what they promise to build credibility and loyalty among potential customers.

I live in Maine and my truck broke down, needing a tow. I was informed of a 30-minute wait, yet received a call from AAA stating they couldn't schedule assistance, leaving me stranded indefinitely. For safety, I arranged a tow at my expense. The lack of concern and transparency from your staff is concerning, along with unclear policies. I fear if I were in a dangerous situation or with children, it would have been dire. I wish to hear from a higher-up at the company to clarify why this occurred, as this seems isolated. Please contact me at [redacted].

I rely on a monthly widow's benefit of $[redacted] from Social Security. My income arrives on the third day of each month. I am in need of a reliable four-door vehicle. I am in the process of working with Lexington Law to remove two fully paid bills that are still on my credit report. My total debt is less than $[redacted]. I've set up payment arrangements with my credit card companies to catch up on my accounts. While I don't have a co-signer, I can make a $[redacted] down payment on a used car and pay the rest over 72 months. A car is essential for my LLC jobs. I am considering purchasing car insurance from AAA to protect myself financially. My Social Security check will increase to $[redacted] a month starting January 3, [redacted]. I am wondering if AAA can assist me in this situation.

I experienced a five-hour wait, although I was initially quoted 75 minutes. Despite making four calls, I encountered nothing but confusion, miscommunication, and a lack of communication with AAA departments. The distressing situation unfolded in 35-degree rainy weather, compounded by the fact that my five-year-old daughter was an hour and a half away at daycare. This marks the first time I've needed assistance during my annual membership. While the locksmith provided excellent service, I recognize that he is not employed directly by AAA.

I need assistance. The towing contractor caused significant damage to my car and is falsely claiming it was a preexisting condition, despite evidence suggesting otherwise. The sump pans for oil and coolant were completely drained overnight after the car was dropped off at the shop, with no oil on the ground where it stood before the tow. I witnessed a trainee driver struggling to unhitch the car, unsupervised by the senior driver who was busy handling payment. The shop confirmed towing damage, with the car towed on its rear wheels, not on the truck. The repair estimate is $1,[redacted] and has been submitted to the case manager (case# [redacted]) with pictures and a detailed description. I've incurred storage and loss of use charges due to AAA's slow resolution. Despite AAA's involvement in arranging the tow and choosing the contractor, the case manager claims AAA is not responsible. I seek reimbursement and prompt resolution. Thank you for your attention to this matter.

When I signed up on October 30, [redacted], the representative who assisted us explained the prices and various packages. We decided on the plus plan as it offered more towing services, including for anyone with the card. However, we were unaware that motorcycles required separate coverage until I called today to have my son's motorcycle towed. Despite speaking with multiple representatives, none were willing to assist me. I believed any vehicle was covered, including motorcycles, as originally stated. The manager I spoke with, Sheila, refused to help and suggested I should have reviewed the paperwork more carefully. She even provided me with a false contact number when I requested to speak with someone higher up. This experience has been disappointing, and I have never encountered issues with your company until now.