I am a disabled senior citizen locked out of my apartment. The previous manager died a...

GetHuman3307996's Complaint issue with AAA from July 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3307996's own words
I am a disabled senior citizen locked out of my apartment. The previous manager died and the owner fired her husband. There is no one on site with a key. I called AAA hours ago and was told that because I was Premier member of ** years and my address that I needed a locksmith for matched their address on record that they could send a locksmith to my apartment. The rep called the provider to make sure someone would come out. I asked her to document my account and I would call when I got home. I arrived home, and after speaking to * reps and * managers, I was told that the initial rep misinformed me. One of the managers called Hollywood Locksmith and they refused to come out because I don't have CA id that matches my address. My id has my po box. I have valid govt identification. I asked the manager to document everything and he hung up. I am standing outside and one of my drunk neighbors is harassing me. Thanks AAA and Hollywood Locksmith!

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AAA

Complaint issue
Reported by GetHuman3307996
Jul 25th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1660 others
0 customers following this

Timeline

GetHuman3307996 started working on this issue
Jul 25th, 2019 9:06am