I am a disabled senior citizen locked out of my apartment. The previous manager died a...

GetHuman3307996's Complaint issue with AAA from July 2019

Help with my AAA issue
First: share to improve GetHuman3307996's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3307996 may need:
Account name, AAA number, Insurance policy number, Account email, Last 4 of Social Security Number, and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3307996's own words
I am a disabled senior citizen locked out of my apartment. The previous manager died and the owner fired her husband. There is no one on site with a key. I called AAA hours ago and was told that because I was Premier member of ** years and my address that I needed a locksmith for matched their address on record that they could send a locksmith to my apartment. The rep called the provider to make sure someone would come out. I asked her to document my account and I would call when I got home. I arrived home, and after speaking to * reps and * managers, I was told that the initial rep misinformed me. One of the managers called Hollywood Locksmith and they refused to come out because I don't have CA id that matches my address. My id has my po box. I have valid govt identification. I asked the manager to document everything and he hung up. I am standing outside and one of my drunk neighbors is harassing me. Thanks AAA and Hollywood Locksmith!

GetHuman3307996 did not yet indicate what AAA should do to make this right.

How GetHuman3307996 fixed the problem

We are waiting for GetHuman3307996 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AAA's attention and get better help faster. Tap below to get started.
Having AAA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman3307996
Jul 25th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1660 others
0 customers following this


GetHuman3307996 started working on this issue
Jul 25th, 2019 9:06am