I had a issue with your Troy Michigan office. Very rude, and unhelpful. I called in ye...

GetHuman-owillis's Complaint issue with AAA from May 2019

Help with my AAA issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-owillis's own words
Make a payment ... I had a issue with your Troy Michigan office. Very rude, and unhelpful. I called in yesterday to make a payment towards my policy, (which i have been doing ) i was told months ago what day i could make a payment before it comes out of my check. Well one of your agents (a guy) was being rude. Telling me i should call the office im from, that he could take only the full payment, and i lve been making payments like that for the past few months. He was very rude and condescending. I hung up from him called another office and got everything dont that he said he couldn't do for me.
The agent was rude and very unhelpful
Train you agents. Make sure they have the knowledge and tools to help you customers not upset them.
* years. I expected to make a payment and keep it moving.
Ive called another agency. Got it taken care of.
How GetHuman-owillis fixed the problem
I would say just call a different office if you have to take care of any business like that. I still feel your agents needs more training. .
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AAA

insurance
Complaint issue
Reported by GetHuman-owillis
May 18th, 2019 - 2 years ago
Fixed
GetHuman-owillis shared how to fix
Seen by 6 customers so far
Similar issue to 1386 others
0 customers following this
Items needed
Account name
AAA number
Insurance policy number
Account email
Last 4 of Social Security Number
Billing address

Timeline

GetHuman-owillis started working on this issue
May 18th, 2019 3:34pm
GetHuman-owillis confirmed the issue is fixed. Hooray!
May 20th, 2019 7:41pm