Fri afternoon the ** th of May we called for an insurance quote for our home and * car...

GetHuman2993204's Cancel or change insurance issue with AAA from May 2019

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The issue in GetHuman2993204's own words
Fri afternoon the ** th of May we called for an insurance quote for our home and * car*The agent Christopher Gonzales signed us up insurance online*He asked for a payment*We gave him our American Express card and he charged the full amount for car and house insurance *He told us we had to sign documents online by midnight which we did*We then noticed the coverage for our home was less coverage and more expensive than the other insurance we had*Then we called first Saturday morning and talked to one of the agents and asked her to cancel our insurance*She told us that she could not do it because the only who could cancel it was Christopher Gonzales*She said she will give him the message and he was going to call us that day soon*He never called and we called later in the day to leave a message on his voicemail*We also tried calling Daniel Wilson and *Who never answered and we left a message on his voicemail*We have also left another message on each voicemail Monday as well as today (Tuesday) on Dan Wilson’s *voicemail*Christopher Gonzales called us this Tuesday morning and said he will cancel the policy *CAA**********But there will be a charge of $***.***For early cancellation*He mentioned he would have cancelled the policy on Saturday without charge if we had called him*And we did several times*He ignored it and his boss dan Wilson also ignored it*We’ve been members ** years and we never had a bad experience till today *Our membership * is *** *** **********

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Cancel or change insurance issue
Reported by GetHuman2993204
May 28th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1412 others
0 customers following this


GetHuman2993204 started working on this issue
May 28th, 2019 5:41pm

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