Fri afternoon the ** th of May we called for an insurance quote for our home and * car...

GetHuman2993204's Cancel or change insurance issue with AAA from May 2019

Help with my AAA issue
First: share to improve GetHuman2993204's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2993204 may need:
Account name, AAA number, Insurance policy number, Account email, Last 4 of Social Security Number, and Billing address
Top Tip from another customer
If you are changing your services with AAA to save just know they do have some safer driving courses and coverage types that can help you save.
The issue in GetHuman2993204's own words
Fri afternoon the ** th of May we called for an insurance quote for our home and * car*The agent Christopher Gonzales signed us up insurance online*He asked for a payment*We gave him our American Express card and he charged the full amount for car and house insurance *He told us we had to sign documents online by midnight which we did*We then noticed the coverage for our home was less coverage and more expensive than the other insurance we had*Then we called first Saturday morning and talked to one of the agents and asked her to cancel our insurance*She told us that she could not do it because the only who could cancel it was Christopher Gonzales*She said she will give him the message and he was going to call us that day soon*He never called and we called later in the day to leave a message on his voicemail*We also tried calling Daniel Wilson and *Who never answered and we left a message on his voicemail*We have also left another message on each voicemail Monday as well as today (Tuesday) on Dan Wilson’s *voicemail*Christopher Gonzales called us this Tuesday morning and said he will cancel the policy *CAA**********But there will be a charge of $***.***For early cancellation*He mentioned he would have cancelled the policy on Saturday without charge if we had called him*And we did several times*He ignored it and his boss dan Wilson also ignored it*We’ve been members ** years and we never had a bad experience till today *Our membership * is *** *** **********

GetHuman2993204 did not yet indicate what AAA should do to make this right.

How GetHuman2993204 fixed the problem

We are waiting for GetHuman2993204 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AAA's attention and get better help faster. Tap below to get started.
Having AAA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AAA

Cancel or change insurance issue
Reported by GetHuman2993204
May 28th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 1412 others
0 customers following this

Timeline

GetHuman2993204 started working on this issue
May 28th, 2019 5:41pm