I am highly upset! On November **th I made a payment to start my auto policy for the am...
GetHuman-markiahy's customer service issue with AAA from December 2018
Help with my AAA issue
Next: our robot will wait on hold for GetHuman-markiahy to get a AAA rep on the line!
Always use the GetHuman Phone tocall AAA. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-markiahy's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-markiahy's own words
I am highly upset! On November **th I made a payment to start my auto policy for the amount of ***.** processed by the agent Stephen shumate! I’ve contacted him to get the due date and the amount to make the payment but he responded saying that the payment didn’t go through however I paid with a card and not a bank account. I have had * different people including management tell me the issue would be resolved and that there’s an issue with a new system. I received a voicemail from Stephen shumate saying he spoke to corporate they’ve checked everything and have found my payment and that my policy is NOT pending cancellation. I called Friday and that was a lie. I was told they don’t know where my payment went due to the new system. This has been the most frustrating and unprofessional experience I’ve ever had! I would love for someone to check the information on my account and give me clarity. *Tracey Wesley
GetHuman-markiahy did not yet indicate what AAA should do to make this right.
I have an issue with AAA too
How GetHuman-markiahy fixed the problem
We are waiting for GetHuman-markiahy to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.