We called AAA around *:**am. My husband asked for a tow truck due to his car not start...

GetHuman-pric's customer service issue with AAA from October 2018

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The issue in GetHuman-pric's own words
We called AAA around *:**am. My husband asked for a tow truck due to his car not starting. We had already tried to jump the car so we knew it was something else. He was told the truck would be there by **:**am. The wait was not a problem. A gentle man showed up (without tow truck) banged on gas cap, checked a few other items and told my husband to call AAA again to get a tow truck. When he called the lady who helped him tried to change our place to be towed and tried to sell him a rental car. When he told them again that we would like the car towed she looked at the notes and said Oh yeh I see that in the notes. At this point the ETA on a tow truck is **:**p.m. Due to this extra delay, the car will not be fixed today which is an additional expense to us. I have been with AAA for over * years and have been pleased up until now. We bought newer cars * years ago and continued with the Premier service for just in case. I am not happy with the service we received today. I am not someone that complains about service or prices.

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Customer service issue
Reported by GetHuman-pric
Oct 23rd, 2018 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 678 others
0 customers following this


GetHuman-pric started working on this issue
Oct 23rd, 2018 3:06pm

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