To whom it may concern, Sunday, October ** I was stranded along the side of the road. I...

GetHuman-smurphba's customer service issue with AAA from October 2018

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The issue in GetHuman-smurphba's own words
To whom it may concern, Sunday, October ** I was stranded along the side of the road. I placed a call to AAA at **:** AM. I received a text within seconds stating that help is on the way. Estimated time **:**. At **:** I received a phone call from Triple-A services saying the total wreck was unable to take call. AAA was in search of a new garage tow truck in my area. They would contact me with updated information soon. I called the number back after not hearing from anyone in ** minutes. I was informed they were waiting to hear from the tow company before they reached out to another company. I called six times to get information about estimated time of arrival for tow truck. I spoke with six different people. Though dispatchers or respect full I was alone woman on the side of the road with no heat for * *** hours. Whether or not I was in a safe area was only asked twice. Waiting without heat for * *** hours is not safe. There needs to be more communication and better options when towing hasn’t taken place within the hour. I needed your services again today. The wait was just ** minutes. I was quite thankful that yesterday’s experience was not relieved. My name is Stella Barr. My membership number is *** *** **********. * My thoughts are when a member has called for services AAA should reach out every ** minutes to ensure member is safe until help has arrived or Or determine that a new service company needs to be dispatched. Waiting for a tow for * *** hours is not safe or acceptable. Returned or determine that a new service company needs to be dispatched. Waiting for a tow for * *** hours is not safe or acceptable. *Sincerely,*Stella Barr

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AAA

Customer service issue
Reported by GetHuman-smurphba
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 671 others
0 customers following this

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GetHuman-smurphba started working on this issue
Oct 22nd, 2018 3:29pm

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