After ** years with AAA I won't renew my auto insurance. I had my home owner insurance...

GetHuman-emmateo's customer service issue with AAA from September 2018

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The issue in GetHuman-emmateo's own words
After ** years with AAA I won't renew my auto insurance. I had my home owner insurance until I sold my house and now renter insurance. *In April ****, I went to AAA in St Joseph, MI to pay in full my auto insurance since I got a letter stating that if I paid in full I would save $**.**. I went personally and gave them my credit card. Their computers were not working (which happens often) and after trying a few times, the guy helping me said that could not get it to work. I told him that I could pay with a check. He said that it would be even better. A few weeks ago I received a letter from AAA stating that I owed $**.**. I went to the office and explained to Cindy the situation. She said that it was because I paid with check and not CC. I told her that the computers were down and the guy told me check was fine. She said that would look into it and would call me back but after * weeks I have not heard anything from her. Today, I checked my bank account and $**.**, were taken out of my account without permission on ****. *The customer service Bradford*AAA in St Joseph, MI are the worst.*I want my money back. The reason I paid in full was to save. If checks were not allowed, they should have not taken it and told me not to pay with check.*Thank you*Eva Mateo

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Customer service issue
Reported by GetHuman-emmateo
Sep 18th, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 537 others
0 customers following this

Timeline

GetHuman-emmateo started working on this issue
Sep 18th, 2018 7:26pm