I ordered a Trip Tik from Rochester, NY to Columbus, OH (Aug *-**, ****). I have ordere...

GetHuman994136's customer service issue with AAA from August 2018

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The issue in GetHuman994136's own words
I ordered a Trip Tik from Rochester, NY to Columbus, OH (Aug *-**, ****). I have ordered Trip Tiks many times in the past and have never had any issues. My complaint is that I was very, very, very, very, very upset at the new format. I had to keep flipping back and forth between the visual map and the directions. They should both be on the same page as has been done in the past. There was also an error on which exit to get off. There was no visual for that section for some reason and we ended up going the wrong way. Also the print was smaller and harder to read. I am not sure why you made these changes to save a few pages since it was so much more difficult to follow. I did not contact my local AAA because this seems to be a Corporate issue. Please go back to the original format.
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AAA

Customer service issue
Reported by GetHuman994136
Aug 15th, 2018 - a yr ago
I have an issue with AAA too
Fixed
Seen by 5 customers so far
Similar issue to 411 others
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Items needed
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Insurance policy number
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Last 4 of Social Security Number
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Timeline
GetHuman994136 started working on this issue
Aug 15th, 2018 11:43am
GetHuman994136 indicated the issue is not fixed yet.
Aug 16th, 2018 12:49pm