AAA Customer Service Issues

On the morning of January 29, [redacted], my dog accidentally locked himself in our car at Dog Beach in Bonita Springs, Florida, with the temperature reaching 88 degrees Fahrenheit. I immediately sought help by using the Siri feature on my wife's iPhone to contact AAA. Despite explaining the emergency, I was directed to AAA's automated phone system after speaking with an agent. Despite multiple attempts reaching out to different services for assistance, including locksmiths, [redacted], and Acura Roadside Service, I was unable to get help, resulting in the police having to break the car window to save my dog's life, costing $[redacted]. I firmly believe that AAA's lack of response led to this situation, and I am requesting reimbursement for the window replacement. You can contact me at [redacted]

After purchasing Triple A coverage, my family embarked on a trip from Texas to Mississippi. Prior to this, we had our vehicle inspected at a mechanic in Mississippi to ensure it was in good condition for the journey. Unfortunately, upon arrival in Texas, the car started experiencing issues. We took it to a verified Triple AAA shop and discovered that the engine had a cracked head due to the previous improper mechanic work. Our plans in Texas got completely derailed as we couldn't commute for job interviews or house hunting. Consequently, we had to spend the money we had saved for relocation to repair the engine. This setback left us financially stranded, affecting our ability to even return home. I recently discovered that our Triple A coverage includes trip interruption benefits, but I am unsure about the process of utilizing it.

My car broke down a week ago, and it's been stranded on the road since AAA only offered me a [redacted]-mile tow. I upgraded for another [redacted] miles, but they limited me to using the service for only 3 days. I contacted iac's customer service and spoke to the manager requesting them to waive the three-day limit to prevent my car from being towed or vandalized. Unfortunately, they refused to waive the limit. They mentioned that if I choose to have it towed at my own cost, they may or may not reimburse me. Any suggestions on what steps I should take next?

After running some errands, I phoned my daughter, who was on her way from Albany, NY to join us in Orlando with her husband and our grandchildren. She managed to alter their Southwest Airlines tickets because of the impending bad weather. Encouraged by her experience, I contacted United Airlines to inquire about changing our tickets. United informed me that a waiver had been issued on March 19 in the afternoon, allowing ticket changes. Unfortunately, when I called after 1 pm, all earlier flights were fully booked. Despite the storm not expected until the following morning, it seemed I was unable to get on an earlier flight.

Yesterday, I contacted customer service to arrange a tow from Woodland Hills to Aliso Viejo. Despite not having my AAA membership card at the time of the call, my wife had previously requested a tow and was informed about the card requirement. I had sent my membership card to my brother and received authorization from a supervisor for the tow. However, when the driver arrived, he proceeded to ask many unnecessary questions, encroaching on our privacy by inquiring about personal details. We had the membership card in the car and my wife even provided her driver's license, offering to provide any additional documents if needed. I am sharing this experience to highlight that as a yearly paying customer, privacy should be respected. I hope this situation is not repeated for others in the future.

To Whom It May Concern, I have been a member for over five years and have only needed assistance once during that time. Whenever I renewed my membership, the agent would typically offer me a discount or additional months of membership. Recently, I experienced car trouble and sought roadside assistance. Due to having the basic membership, I was informed they could only tow my vehicle for five miles. Given that I live in Maine where everything is at least 20 to 30 miles away, I inquired about upgrading my membership. I was advised that I would need to wait 7 days. Since I needed immediate help, I had to seek assistance elsewhere. When trying to upgrade my membership today, I encountered a male agent who seemed inexperienced. After being transferred to roadside assistance, I was further disappointed by the lack of knowledge. I was placed on hold for ten minutes, which led to frustration. I will have to call back in hopes of reaching a more capable agent. Inconsistencies arose between the agents regarding the waiting period for the upgraded membership to be valid. One stated 7 days, while the other said I could use it right away. This confusion caused unnecessary stress when my car was not operational. Furthermore, my membership is set to expire in July, with three weeks owed to me by AAA. However, a male agent claimed that due to the upgrade, my membership will now finish on June 8th instead of July 1st. I would appreciate speaking with someone regarding these matters. Thank you, Theresa S. Membership: [redacted][redacted]

I am uncertain if this is the right place to address my concern, but I feel it's a good place to start. I am an animal advocate, and animal cruelty is a severe issue for me. I strongly oppose AAA promoting Sea World's parks and providing discount tickets as a membership benefit. I am disappointed that Sea World still confines animals to small concrete tanks, leading to conflict with other animals and resulting in them being drugged for aggressive behavior induced by stress. Airlines no longer support Sea World, and it is my hope that AAA will follow suit and stop promoting Sea World.

I have a claim number [redacted]03, with my adjuster being Kelly Brumleee. My car was hit on 4/18/18, and I promptly reported it with the necessary documents. Despite my efforts, my adjuster has been unresponsive and denied my claim. I had to pay out of pocket and hire an attorney to intervene. It has been two months since the incident, and I am facing additional charges and interest for the delayed payment. As a widow with three children, the car was intended for my son's college use. I have exhausted all options to get the car fixed, but the situation persists. I trusted in the insurance to assist in such unforeseen events, but have been met with challenges and disrespect. It is now 6/12/18, yet my claim remains unresolved, leaving me in a difficult position.

AAA towed both my Camry and C10, causing damage to both vehicles. The Camry has been repaired, but the C10 suffered significant damage. Despite speaking with Sarah Keaton in Birmingham and Heather in California, ongoing communication has been challenging. Keaton denies AAA's responsibility for the drop-off damage to my truck, while Heather has not returned my calls. I am frustrated that the driver responsible has not directly addressed the situation. I would appreciate it if AAA could resolve this matter promptly. You can contact me at [redacted]. My name is Crear and the case number provided is [redacted].

I joined AAA through a referral from my parents, who are loyal customers. Today, my car broke down at 2:45 pm, so I scheduled a tow with an estimated arrival time of 3:55 pm. After no one arrived by 4:10 pm, I called for an update and was informed about delays due to an accident. Despite several calls, the tow truck kept being delayed. At 5:45 pm, I was asked about my car's drivetrain, which led me to realize that no assistance had been dispatched. Frustrated, I requested to speak with a supervisor who apologized for the situation. The supervisor assured me that this tow wouldn't count towards my yearly limit. However, the inconsistent pricing quotes and prolonged wait of over 5 hours have been inconvenient and worrisome, especially considering our remote location. I seek a resolution promptly as darkness sets in, and our safety is at risk.

On Saturday, June 23rd, while at Costco, my car wouldn't start due to the heat. I called AAA, and the driver arrived in about half an hour, jump-started the car, and mentioned it might need an alternator. Shortly after, the car stalled in traffic, and I had to contact the driver again to move the car to safety. Despite some delays in getting a tow truck, the driver was helpful. The situation got stressful when a contractor's co-owner called, denying my location and being rude. This behavior, especially in a challenging neighborhood in DC, was unacceptable. I had heat exhaustion symptoms after hours of waiting. The driver who eventually towed the car was courteous, but the experience with the contractor's co-owner, Elizabeth Warner, was disappointing and disrespectful. It's concerning to encounter such treatment from someone in a service role.

Issue with Homeowners Claim #[redacted]-64-[redacted]. I have been struggling to receive a satisfactory explanation and resolution for this claim, which has been open for 8 weeks now. I am particularly waiting for clarification on the calculation of the claim amount and the depreciation recovery. Despite reaching out to the adjusters and claims manager last Tuesday, I have not received any response. I urgently need to settle the remaining work payment, including the depreciation recovery I was promised two weeks ago, but have not had any updates on. I seek assistance in resolving this matter promptly. Thank you, Keith R. B. Policy #[redacted]8 Claim #[redacted]-64-[redacted]

I recently upgraded my AAA membership from classic to Premier. I was informed that it would be effective today. However, when I called AAA for a tow this morning, they said my membership wasn't upgraded and I didn't have towing services. I've been a AAA member in Florida and New Hampshire before, and I know that with the Premier membership, I'm entitled to towing services of up to a hundred miles. My AAA club code is [redacted] in Covington, Virginia. I've already made several payments totaling $[redacted] for the upgrade. When I paid $75, I was under the impression it was for the upgrade. My membership number is [redacted] +[redacted]-[redacted], and my name is Leslie Annie six. I would like the issue resolved by having the vehicle towed to Universal BP for diagnostics at no charge, and a discount on any necessary repairs since the vehicle is currently not drivable. Thank you.

I have been struggling to obtain proof of insurance for my previous vehicle despite multiple attempts to request it from my agent. In April, I received a no proof of insurance ticket for a Buick that was already totaled and had full coverage. Despite having all my properties insured with AAA, I am facing unnecessary fines due to the lack of documentation. Furthermore, my agent has been unresponsive to address changes for months, resulting in significant delays and inconveniences. It is frustrating to have received a ticket and subsequent fines when a simple phone call could have resolved the issue. I hope to receive clarification on why I am unable to obtain proof of insurance for my previous vehicle and to shed light on the customer service experience in Springfield, Missouri. Thank you. - Felicia

I have been a satisfied member of AAA for quite some time. I work as a registered nurse in an emergency room in Delaware and am a veteran. During my recent visit to the AAA center in Newark at Christiana plaza to book a vacation overseas, I was assisted by Diane Brady, a travel agent. Regrettably, her demeanor was unprofessional, making me feel uncomfortable and disrespected. Despite this, I chose to take my travel plans elsewhere. Reflecting on the experience, I realized that such behavior is unacceptable in any professional setting. I hope that by sharing this feedback, similar incidents can be avoided in the future. Diane Brady is located at AAA in Delaware on Churchmans Road in Newark.

We have been members of Roadside Assistance for years. Our recent experience was quite disappointing. After waiting hours for a tow for our camp trailer, we were told they would call when dispatching a vehicle. After an hour passed with no update, I called back. The person was unaware of any assistance being sent. I requested to speak to a supervisor and was promised a call back in 20 minutes, but it never happened. After another unsuccessful follow-up call an hour later, we contacted Les Schwab who promptly helped us. It took AAA five hours to confirm assistance after we had already sought help elsewhere. Membership Number: [redacted] Best regards, D. B.

I was in a car accident on June 11, [redacted], with another AAA member who is at fault. I have provided proof and evidence and am dealing with his policy claim #[redacted]65. I have been trying to resolve this issue with the adjuster Daniel Estrella and manager Lori Strutman at the Costa Mesa, California office. Unfortunately, the customer service has been unsatisfactory as they do not return my calls promptly. Despite assurances of a callback with a conclusion from Lori, I have not received one. I am disappointed with AAA's handling of the situation and am considering legal action against the insured party and AAA. All I ask is for them to return my calls and address the issue. I have left multiple voicemails with no response. I may escalate this further to the BBB. It's frustrating that Lori, as a manager, has failed to follow up with a simple phone call.

On July 4th at around 10:10 a.m., I signed up for AAA services and was informed by the representative that same-day towing would cost $35 or be free after 24 hours. I have AAA Plus but was charged $90 when I called for a tow on July 5th at 3 p.m., as it was 10 miles over from the limit. I felt misinformed as the representative did not mention a 7-day waiting period, only a 24-hour one. The supervisor apologized but the issue remains unresolved. If not sorted, I may need to cancel my AAA Plus membership.

During my trip from FL to ME, I made a stop in Waterville, ME to visit Walmart. Unfortunately, I accidentally locked my keys in the car. I promptly contacted AAA for assistance. They assured me I would be updated via text messages and agreed to give me a call before arriving. Despite receiving the text updates as promised, I never got the advance call. When I called to check on the status, I was informed my car was already unlocked. I was shocked to find out that the service person had been there without my knowledge, especially since I had valuable items in the car during my extended stay in ME. Despite their claim of calling me, I never received any such call and I am extremely dissatisfied with both the service person and AAA for this unsettling experience.

My truck overheated, so I pulled over and turned it off. Upon inspecting under the hood, I found a small hole in the coolant tank. I arranged for a tow and specifically instructed not to start the truck due to the overheating issue. However, the driver started the truck to load it onto the tow truck. I later repaired the coolant tank and checked other fluids, discovering coolant in the oil, indicating a blown head gasket. The driver mentioned he loaded it against commercial tow regulations since my truck was lifted, yet he charged the usual rate. Despite filing a complaint and being promised a response within 24 to 48 hours, I have not received a call back yet.