I was involved in a car accident on June ** **** with another AAA member. He's at fault...

GetHuman835759's customer service issue with AAA from June 2018

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The issue in GetHuman835759's own words
I was involved in a car accident on June ** **** with another AAA member. He's at fault. I have proof and evidence. I am going through his policy claim **********. I have been trying to fix all this issue with the adjuster Daniel Estrella and even manager Lori Strutman at the Costa Mesa, California office. By far the worst customer service. They will and have not returned my calls. Only time I get to talk to them is when they actually answer. She said she had a conclusion for me and would call me back..never did. Triple A has been the worst insurance ever. I am pursuing a lawsuit against the insured and also AAA. All I want is for them to return my calls. I have left numerous voice mails and nothing. I will definitely take this further to BBB. Lori does not deserve to be a manager when she can't even return a simple phone call.
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AAA

Customer service issue
Reported by GetHuman835759
Jun 30th, 2018 - a yr ago
I have an issue with AAA too
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Seen by 9 customers so far
Similar issue to 250 others
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Insurance policy number
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Last 4 of Social Security Number
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Timeline
GetHuman835759 started working on this issue
Jun 30th, 2018 3:20am
GetHuman835759 indicated the issue is not fixed yet.
Jul 1st, 2018 4:29am