This was my second time using the saliva collection kit. The first kit had an issue wit...

GetHuman1974389's customer service issue with from January 2019

432 similar
0 following
Help with my issue
Next: our robot will wait on hold for GetHuman1974389 to get a rep on the line!
Always use the GetHuman Phone tocall We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1974389's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1974389 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1974389's own words
This was my second time using the saliva collection kit. The first kit had an issue with the amount of DNA that was viable or something like that and I got my replacement kit. Which is fine, however since I was more comfortable with the process. I resealed my collection kit with my collection tube inside, before I registered the kit. And so I reopened the kit to quickly register the tube, and when I was done I closed it again. I’ve since realized that **&me auto registers the replacement kits and all I have to do is log back into my other account. Which isn’t the problem. The problem is now it appears that my kit might’ve been tampered with during shipping (I know it’s not, because I was the one who opened it). My question is, will I need yet another collection kit because of my blunder? If that’s an obstacle that will affect whether or not my kit gets processed. Maybe there’s something I can do on my end that will ensure that it does. Sorry for the inconvenience. I appreciate your help.
GetHuman1974389 did not yet indicate what should do to make this right.
I have an issue with too
How GetHuman1974389 fixed the problem
We are waiting for GetHuman1974389 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would email you?
This email address isn't valid
Follow this issue
See how GetHuman1974389 fixes it.
This email address isn't valid

Customer service issue
Reported by GetHuman1974389
Jan 16th, 2019 - a mon ago
I have an issue with too
Not resolved
Seen by 5 customers so far
Similar issue to 432 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1974389 started working on this issue
Jan 16th 5:51am