Ordered the dna kit on June ** for birthday on July **. Ed mailed his sample in the bo...

GetHuman1035770's customer service issue with 23andme.com from August 2018

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Ordered the dna kit on June ** for birthday on July **. Ed mailed his sample in the box provided with code: ** ******** **** in tracking box * **** **** **** **** **** **. I mailed it by USPS and got a different tracking * :************************************We have tried following up and nothing so far. Except on **** there was an email saying it was in transit, but it has not been received. Called amazon and they followed up and were told it is not in the system.* Please advise: ***-***-**** or by text at ***-***-****
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Customer service issue
Reported by GetHuman1035770
Aug 25th, 2018 - 4 mons ago
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GetHuman1035770 started working on this issue
Aug 25th 5:31pm