I recieved my reports and they are not mine.*I have pictoral and antecedal information...

GetHuman-ethelda's customer service issue with 23andme.com from June 2018

Help with my 23andme.com issue
The issue in GetHuman-ethelda's own words
I recieved my reports and they are not mine.*I have pictoral and antecedal information that I was definately born into my family. My sister and a cousin recently got reports mentioning me but they are not in my report. All of the names are completely unfamiliar.
**and me does not understand that I recieved results that very definately are not mine
Connecting me to my results or refunding my purchase price
I have been a customer for several months and I expected to recieve results that were mine
I have phoned and received a request for a code * that I have not yet received
I have an issue with 23andme.com too
How GetHuman-ethelda fixed the problem
I phoned in and gave the information,particularly what date I reieved the notice that the reports were ready.Some time later I checked and a familiar name , the list was changed. Not satisfied with health side
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** and me reports
Customer service issue
Reported by GetHuman-ethelda
Jun 18th, 2018 - 6 mons ago
I have an issue with 23andme.com too
Fixed
GetHuman-ethelda shared how to fix
Seen by 26 customers so far
Similar issue to 94 others
0 customers following this
Items needed
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Timeline
GetHuman-ethelda started working on this issue
Jun 18th 4:14pm
GetHuman-ethelda indicated the issue is not fixed yet.
Jun 18th 5:24pm
GetHuman-ethelda indicated the issue is not fixed yet.
Jun 18th 5:24pm
GetHuman-ethelda indicated the issue is not fixed yet.
Jun 18th 5:30pm
GetHuman-ethelda indicated the issue is not fixed yet.
Jun 18th 5:32pm
GetHuman-ethelda confirmed the issue is fixed. Hooray!
Jun 18th 8:00pm
GetHuman-ethelda confirmed the issue is fixed. Hooray!
Jun 18th 8:00pm