because it wouldn't download - open my email to get dna results - i am not computer savvy

GetHuman611132's complaint issue with 23andme.com from April 2018

Help with my 23andme.com issue
The issue in GetHuman611132's own words
open my email to get dna results ... because it wouldn't download
i am not computer savvy
to open documents with my results that i paid for
I have an issue with 23andme.com too
How GetHuman611132 fixed the problem
I hung up the phone ( on hold a long time)& fooled w* my computer settings.Finally I was able to " sign in"w* password & voila!
Please help with my 23andme.com issue
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23andme.com

dna
complaint issue
Reported by GetHuman611132
Apr 19th, 2018 - 7 mons ago
I have an issue with 23andme.com too
Fixed
GetHuman611132 shared how to fix
Seen by 4 customers so far
Similar issue to 254 others
0 customers following this
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Timeline
GetHuman611132 started working on this issue
Apr 19th 1:48pm
GetHuman611132 confirmed the issue is fixed. Hooray!
Apr 19th 2:49pm