because it wouldn't download - open my email to get dna results - i am not computer savvy

GetHuman611132's complaint issue with 23andme.com from April 2018

Help with my 23andme.com issue
open my email to get dna results ... because it wouldn't download
i am not computer savvy
to open do***ents with my results that i paid for
Help with my 23andme.com issue
How GetHuman611132 fixed the problem:
I hung up the phone ( on hold a long time)& fooled w* my computer settings.Finally I was able to " sign in"w* p***word & voila!
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23andme.com

dna
complaint issue
Reported by GetHuman611132
Apr 19th, 2018 - 3 mons ago
I have an issue with 23andme.com too
Fixed
GetHuman611132 shared how to fix
Seen by 4 customers so far
Similar issue to 115 others
0 customers following this
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Timeline
GetHuman611132 started working on this issue
Apr 19th 1:48pm
GetHuman611132 confirmed the issue is fixed. Hooray!
Apr 19th 2:49pm