I placed * separate orders ********** with Shari's Berries (*-***-FLOWERS) on line. Th...

GetHuman-gdayfrog's customer service issue with 1-800-FLOWERS.COM from March 2021

Help with my 1-800-FLOWERS.COM issue
The issue in GetHuman-gdayfrog's own words
I placed * separate orders ********** with Shari's Berries (*-***-FLOWERS) on line. The first order was for * year free delivery & no service charges ($**.**). The second order was for chocolate covered strawberries to be delivered on ********** to my daughter. When I placed the order, I was charged for delivery and service fee! I went on "Chat" with them and explained the situation. They apparently do NOT READ what you write because they kept asking me questions I already answered. Extremely frustrating to deal with!!!! I almost had to ask for some one who could read!!! I FINALLY GOT IT RESOLVED!!! They said they would credit my acct. I have NEVER had a problem with them before, so this was quite a surprise. If you don't want aggravation in your life, don't deal with them for Shari's Berries!!!

GetHuman-gdayfrog did not yet indicate what 1-800-FLOWERS.COM should do to make this right.

How GetHuman-gdayfrog fixed the problem
Keep on them!!!! I will await my credit to my acct.
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1-800-FLOWERS.COM

Customer service issue
Reported by GetHuman-gdayfrog
Mar 19th, 2021 - 2 months ago
Fixed
GetHuman-gdayfrog shared how to fix
Seen by 1 customer so far
Similar issue to 257 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-gdayfrog started working on this issue
Mar 19th 7:08pm
GetHuman-gdayfrog confirmed the issue is fixed. Hooray!
Mar 19th 7:08pm

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