TopHatter Help Pages

TopHatter Customer FAQ, Forum, and Online Help Desk

TopHatter Help @
Customer Help
Average time to fix: (45 hours)
Busiest time: 10:45am
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Recent TopHatter help topics searched

I have order for the last two week and have not received one items but you have debt my...
Can't log into tophatter app
Hi I won on Tophater today but I must decline because it was by a*mistake but I am sorr...
My account has been suspended due to some PayPal discrepancies with my Tophatter items...
I can’t get into my orders to check on item , the mascara that I ordered before the un...
I had an account and have been buying things on it for a while now and I have about...
I was charged for ***.** and don't know what for.
My name is lisa winter I just purchased an item which is fine but after its is sent out...
My account was closed, but not by me and I cannot get it to re-open. I have emailed an...
My bank has cleared an amount of ***.** from TOPHATTER *******. Could you tell me what...
would like to reactivate account
I have items that i have not recieved yet going on almost ** months now whats going on
All my previous orders are no longer on my account and some of the items have not been...
I had some problem with my first order and I requested that order be canceled. I have o...
Order number********* has never been was an odometer.please advise....or r...
Tophatter won't download on my computer.

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TopHatter Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time45
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating88%
Quality of help rating84%
Votes for online help307
When this was last updatedWed Nov 18 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

TopHatter Help Pages: What to Know

This is the TopHatter help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for TopHatter's best customer help page or faq or forum, this is the best entry point according to 13,362 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from TopHatter agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting TopHatter: General Information

TopHatter does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from TopHatter one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like TopHatter.

Do TopHatter and GetHuman work together?

GetHuman has no relationship with TopHatter and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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