TopHatter Help Pages
TopHatter Customer FAQ, Forum, and Online Help Desk
TopHatter Help @ tophatter.comCustomer Help
- It takes an average of 69 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 10:45am.
- Common topics include Trouble Sending a Payment, Account Access, Update Account Info, Missing Item, Refund a Charge, and more.
Help for your specific problem
Start typing out the reason you want to get in touch with TopHatter. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.
Recent TopHatter help topics searched
I have an Oder number and wanted to order something I got and was too small and was won...
Put my money from my Refund t back on debit card
Some of my items was refunded because iv not received them and my refunds went in my to...
I MAKE A COPY OF EVERYTHING I PURCHASE. I HAVE * AMOUNTS CHARGED TO MY CREDIT CARD THAT...
I have bidded and won * toys. * has came in and they aren’t anything like it said. Now...
Hi there I need to stop making the payments that I made because It says it was canceled
They keep giving me back-credits and I want them to put my money back in my account
The amount of $ taking from my account is much more than the price I paid for ** item
I purchased a *foot prelit snowed Christmas Tree and received a *foot so called tree.Up...
I would like my money put back into my checking account and not credit I'm so dissatisf...
I want my money put back on my credit card
I want my money put back in my on my credit card
I would like my money in my account that you've refund me back into my bank account I'm...
Hasnt Recieved my order
Hello my name is Samantha and I purchased a camera a month ago. It has not showed up an...
EVERY ITEM THAT I HAVE ORDERED SINCE OCTOBER HAS NOT BEEN DELIVERED AND WHEN IT STATES...
Tophatter said there is a refund put back onto my debit card today Dec *,there is no re...
TopHatter Online Help at tophatter.com - Info & Stats
Help desk addresshttps://tophatter.com/support/address
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time69
Rank amongst all ways to reach them1
Other means of communicationweb, email
Communication customer rating64%
Quality of help rating67%
Votes for online help282
When this was last updatedSun Apr 21 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
TopHatter Help Pages: What to Know
This is the TopHatter help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for TopHatter's best customer help page or faq or forum, this is the best entry point according to 13,362 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on tophatter.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from TopHatter agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting TopHatter: General Information
TopHatter does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with TopHatter using 2 different media: web, email. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like TopHatter.
Do TopHatter and GetHuman work together?
GetHuman has no relationship with TopHatter and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.