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Thepaws.com Customer FAQ

Top Answers & How-to Guides

What is Thepaws.com's Phone Number?

The question we are asked most often is about how to talk to Thepaws.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a loyalty program or rewards system for frequent customers?

Yes, Thepaws.com offers a loyalty program for frequent customers called "Paw Points." As a member of this program, you will accumulate...
Ask any question you have about Thepaws.com customer service, get an answer now.
Contact Thepaws.com customer service

Ordering

How do I place an order?

To place an order on Thepaws.com, simply browse our website and add items to your online shopping cart. Once you have selected all...
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What payment methods do you accept?

At Thepaws.com, we strive to make your shopping experience hassle-free. That's why we offer various convenient payment methods to suit...
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Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed on Thepaws.com. However, please note that we have a limited window...
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Returns & Refunds

What should I do if the item I received is damaged?

If the item you received is damaged, please contact our customer service team as soon as possible. Provide detailed information about...
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What is your return policy?

Our return policy at Thepaws.com is designed to prioritize customer satisfaction and ensure a hassle-free shopping experience. If you...
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Tracking

Can I track the status of my order?

Yes, you can easily track the status of your order on our website. Once your order has been confirmed and shipped, you will receive...
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Shipping & Delivery

How long does shipping usually take?

At Thepaws.com, we understand the excitement of receiving your order promptly. We strive to ensure that your purchase reaches you as...
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Do you offer international shipping?

Yes, we offer international shipping to customers around the world. At Thepaws.com, we understand that pets are a beloved part of the...
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Are all products on Thepaws.com available for immediate shipment?

Yes, all products on Thepaws.com are available for immediate shipment. At Thepaws.com, we understand the importance of quick and efficient...
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Bulk Discounts

Do you offer bulk discounts?

Yes, we do offer bulk discounts at Thepaws.com. We understand that customers may have multiple pets or may want to purchase in larger...
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Product Information

What sizes are available for your products?

At Thepaws.com, we offer a wide range of sizes to cater to your needs. Our products are available in various sizes to ensure the perfect...
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Customer Rewards

Is there a loyalty program or rewards system for frequent customers?

Yes, Thepaws.com offers a loyalty program for frequent customers called "Paw Points." As a member of this program, you will accumulate...
Read more

Help me with my Thepaws.com customer service issue

Ask any question you have about Thepaws.com customer service. We will do our best to get you answers right away.
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