The Honest Company Help Pages

The Honest Company Customer FAQ, Forum, and Online Help Desk

Average time to fix: (28 hours)
Busiest time: 2:45pm
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The Honest Company Online Help at honest.com - Info & Stats

Help desk address
https://www.honest.com/about-us/feedback
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
2:45pm
Average turnaround time
28
Rank amongst all ways to reach them
1
Other means of communication
web, email, phone
Communication customer rating
79%
Quality of help rating
68%
Votes for online help
44
When this was last updated
Sun Aug 12 2018 08:00:00 GMT+0000 (UTC)
Best phone number
888-862-8818

The Honest Company Help Pages: What to Know

This is the The Honest Company help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for The Honest Company's best customer help page or faq or forum, this is the best entry point according to 996 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-862-8818) which we show above. Sometimes when you dig through the various help topics and volumes on honest.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from The Honest Company agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting The Honest Company: General Information

The Honest Company has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with The Honest Company using 3 different media: web, email, phone. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-862-8818 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like The Honest Company.
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