Snapchat Help Pages

Snapchat Customer FAQ, Forum, and Online Help Desk

Average time to fix: (83 hours)
Busiest time: 3:15pm
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Recent Snapchat help topics searched

I want to leave someone’s private story
My account has been hacked they eve changed my email and password on my account , the e...
On snapchat*someone created a page*i did not create the page.*i want it removed .becaus...
On snapchat*someone created a page.*they posted my picture .where i live.*i want this s...
My Snapchat literally just crashed on me and it logged me completely out and I do not k...
When I entered my phone number when I first downloaded Snapchat I entered the wrong num...
On December **th my memories of my boyfriend of over a year have been accidentally eras...
I forgot my password, so I went to change it and was successful. When I went to login w...
I cannot create an account using my mobile number "due to suspicious activity." I suppo...
Previously, I kept deleting and creating Snapchat accounts using my mobile number, but...
My account on Snapchat was locked bc someone reported me for no reason and I want it un...
I bought a new phone and it says that it’s an unusual login and then not let me in Snap...
I want to know how to see who looked*viewed my story when I put it on snap geo or the g...
Ummm old phone number and email is linked to the account and i tried logging in on my n...
My Snapchat has been hacked i contacted Snapchat i haven’t heard anything back i would...
There is a male on Snapchat that is sending my friends nudes to everyone. I think it’s...
I entered my mobile number in my Snapchat because I didn’t know what my password was. S...
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Snapchat Online Help at support.snapchat.com - Info & Stats

Help desk address
https://support.snapchat.com
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours
What is the busiest time for help
3:15pm
Average turnaround time
83
Rank amongst all ways to reach them
1
Other means of communication
web
Communication customer rating
59%
Quality of help rating
88%
Votes for online help
2,251
When this was last updated
Tue Jan 21 2020 09:00:00 GMT+0000 (UTC)

Snapchat Help Pages: What to Know

This is the Snapchat help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Snapchat's best customer help page or faq or forum, this is the best entry point according to 181,890 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.snapchat.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Snapchat agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Snapchat: General Information

Snapchat does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Snapchat one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Snapchat.

Do Snapchat and GetHuman work together?

GetHuman has no relationship with Snapchat and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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