Snapchat Customer Service

Snapchat is a mobile social messaging app known for the short duration of its content: photos and text messages disappear off the service instead of remaining available for viewing. As one of the most popular social media platforms for young people, it isn't surprising that Snapchat receives a significant number of requests for customer service each and every day.

It should be noted, however, that Snapchat does not offer phone-based customer service. Individuals who need assistance must complete an online or in-app support request form and wait to hear back from Snapchat's customer service representatives.

Why Do People Contact Snapchat Customer Support?

The reasons why people contact Snapchat customer service are consistent with those found on other social media platforms, particularly those that cater to a younger demographic:

Requests for help in setting up, changing or canceling a Snapchat account

Troubleshooting and technical support

Appealing account suspensions

Reporting inappropriate content

Reporting copyright violations

Getting help with hacked accounts or cases of identity theft

Best Practices for Contacting Snapchat Customer Service

There are several things that you can do to help ensure that your customer service request is handled professionally and quickly:

First, have realistic expectations. Snapchat is a free service that relies on advertising revenue. Unless your situation is urgent, you will probably have to wait a bit before hearing back from a customer support agent.

Before beginning the customer service request process, gather up documentation that is relevant to your case and ensure that it is in a form that you can send to Snapchat online. This means scanning hardcopy documents, downloading electronic documents and taking screenshots of relevant content or correspondence.

Begin the support process by carefully reading the online menus in the support section. Keep in mind that if you don't do this, you risk sending your request to a customer service representative who is unable to assist you. This will add additional time to the resolution of your case.

Complete the instructions as provided, attach all documentation and take a note somewhere of when you sent the request. Having a record of the date and time will help you track your support request.

How do Consumers Feel About Contacting Snapchat Customer Service?

Many Snapchat users are unhappy that they are unable to engage in real-time communication with customer service representatives either by phone or live chat. Still, however, they also realize that this is a free service and that it is impractical to provide call center support. As for resolving issues via available customer support, reports tend to be mixed with some people being very happy with the support level provided while others find the process frustrating.

What Kind of Issues can a Snapchat Customer Service Representative Resolve?

Because this is primarily an online service, Snapchat customer service representatives can resolve most issues, including providing assistance with setting up and canceling accounts, troubleshooting and technical support, billing issues and addressing concerns about inappropriate content or content that violates intellectual property laws.

What Can't Be Resolved by Snapchat Customer Service?

Snapchat customer service cannot resolve issues caused by the fact that your mobile devices or your computer is incompatible with Snapchat. While a representative may be able to suggest a workaround, there is no guarantee that this will resolve your issue. You may have to deal with technical support that is provided for your device or use Snapchat with different equipment.

What Should You Do If You Have an Unsuccessful Communication with Snapchat?

If your customer service request does not give you the resolution or answers that you want, don't give up. You may still have options.

First, review the communication that you have received from Snapchat. You should also look at your original request. You may be able to identify areas of miscommunication or misunderstanding that derailed your conversation.

Next, respond to the message you received. Address the issues where you think there was a misunderstanding and attach any additional documentation that could be useful for your case.

You may have to go back and forth a little bit to get the resolution that you want. You may also be able to talk with other Snapchat users on message boards and through your social networks to discover possible ways of resolving your issue.