Louisiana Office of Motor Vehicles (DMV/RMV) Customer Service

When calling the Louisiana Office of Motor Vehicles, you have a limited window of time in which you might be able to call for assistance, even during normal business hours. I made attempts to place calls on two occasions about getting a driver's license - and was completely unsuccessful on both days.

That's because the Louisiana Office of Motor Vehicles has no system set up for allowing customers to remain on hold or request a call back if the system decides it doesn't have the wherewithal to answer your question. Instead, it simply tells you to hang up and try your call again another day.

When I called on Monday, I did so at approximately 3:10 p.m. Central Time, which meant I had 50 minutes until the DMV closed for the day. Despite that, the system told me that it couldn't accept my call because of high call volume and proceeded to hang up after completing its message.

As such, I cannot recommend using this system. The phone system doesn't offer any kind of automated menu to provide assistance, and while it does mention the website as an option, that isn't really a solution when a customer needs to be able to talk to someone or go beyond help from the web.

Considering that similar numbers have offered support after the office has closed as long as the customer dialed before the office had closed for the day, not being able to address customers who called in almost an hour before the listed hours really isn't great customer service. Obviously, the office can't help if a high number of calls come in, but the system should really allow for the customer to choose to wait or request a call back in those cases.

Failing that, the system should at least use its number to provide some answers to basic questions that an automated system could answer. It could help get customers off the phone faster, allowing the live representatives to assist customers who really need detailed assistance. It could also give those customers without easy access to a computer a reliable way to get basic assistance if they happen to call on a day with high call volumes.

Regardless of reasoning, the reality is that this system is simply not working for phone customers. With no way to reliably get information or assistance from this number unless you call well before closing time, I have to say that I would not use this number for assistance from the Louisiana DMV unless I had no other choice.