GitHub Help Pages

GitHub Customer FAQ, Forum, and Online Help Desk

Average time to fix: (82 hours)
Busiest time: 9:30am
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GitHub Online Help at github.com - Info & Stats

Help desk address
https://github.com/contact
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9:30am
Average turnaround time
82
Rank amongst all ways to reach them
1
Other means of communication
web, email
Communication customer rating
85%
Quality of help rating
90%
Votes for online help
73
When this was last updated
Thu Sep 20 2018 10:00:00 GMT+0000 (UTC)

GitHub Help Pages: What to Know

This is the GitHub help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for GitHub's best customer help page or faq or forum, this is the best entry point according to 108 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on github.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from GitHub agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting GitHub: General Information

GitHub does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with GitHub using 2 different media: web, email. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like GitHub.
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