DPD Help Pages

DPD Customer FAQ, Forum, and Online Help Desk

DPD Help @ dpd.com
Customer Help
Average time to fix: (25 hours)
Busiest time: 3:45pm
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Recent DPD help topics searched

My parcel was shipped on the **th but there was no one at home to pick it up. it has no...
Driver DID NOT KNOCK AT MY ADDRESS and put delivery unsuccessfully this is the *th t...
Hi, my parcel (from UK to Germany) is held at customs although VAT has been paid alread...
I want to send a golf trolley with its lithium batteries from me (UK) to another UK add...
Where is my delivery, no tracking number available
Dpd did not leave parcel
I have waited over a month for my prohibited goods to be returned. I have tried many ti...
Waiting for chronomic tests to be delivered need them for early Monday morning as we fl...
Hello I live in a private road with ** mile speed limit but unfortunately your drivers...
DPD owe us for a Jon we did in February
We did a job for your eccles branch back in February and sent a invoice but its not bei...
your driver apparently said email that my front door and drive were not accessible.**I...
My parcel has stopped on the way
Yeah. I'm just wondering do your employees start trying to open cupboards outside peopl...
I recieved email from dpd asking for my bank account details for a missed delivery
The driver has uploaded a picture of my back garden which is on shore road obviously no...
It has been more then ** days and my parcel has not reached to its destination thats ge...

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DPD Online Help at dpd.com - Info & Stats

Help desk addresshttps://www.dpd.com/tracking
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:45pm
Average turnaround time25
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating87%
Quality of help rating66%
Votes for online help76
When this was last updatedThu Nov 25 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

DPD Help Pages: What to Know

This is the DPD help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DPD's best customer help page or faq or forum, this is the best entry point according to 6,960 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on dpd.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DPD agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting DPD: General Information

DPD does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from DPD one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DPD.

Do DPD and GetHuman work together?

GetHuman has no relationship with DPD and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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