DPD Help Pages
DPD Customer FAQ, Forum, and Online Help Desk
DPD Help @ dpd.comCustomer Help
- It takes an average of 50 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 2:30pm.
- Common topics include Package Pickup, Overcharge on Account, Track a Package, Missed Delivery, Account Access, and more.
Help for your specific problem
Start typing out the reason you want to get in touch with DPD. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.
Recent DPD help topics searched
Ive had someone wait in as you gave me a hour slot and * mins before the slot you tell...
I placed an order with DPD for a parcel delivery and instead of delivering it they brou...
I was told my parcel was tried to be delivered it clearly wasn’t and now been taken to...
My parcel **** **** *** *** Q is still awaiting delivery to me and says it’s been at de...
Got message to say they could not find us"DPD wasn't able to complete your delivery and...
Parcel not left n garage
I have not received anything
Refused delivery and want to return :****************
Have refused a delivery and want to return the item to the seller
On Friday ** October at **:**, a DPD van driver broke my driveway gate and smashed the...
My parcel says it’s been delivered but no one in my block of flats has my parcel and no...
My parcel has been returned to Nike warehouse because of a delivery address issue on Ni...
On the **th paid for next day delivery email arrived no, delivery **nd not next day wh...
You delivery driver on ng* bulwell was very rude to me when I ask him why he did not kn...
I paid £** to ensure I was at home to receive my parcel, I was given a slot between...
DPD Online Help at dpd.com - Info & Stats
Help desk addresshttps://www.dpd.com/tracking
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time50
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating76%
Quality of help rating91%
Votes for online help52
When this was last updatedTue Apr 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
DPD Help Pages: What to Know
This is the DPD help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DPD's best customer help page or faq or forum, this is the best entry point according to 6,960 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on dpd.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DPD agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting DPD: General Information
DPD does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from DPD one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DPD.
Do DPD and GetHuman work together?
GetHuman has no relationship with DPD and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.