A:Waze does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact Waze starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.
Q:
Does Waze offer 24 hour customer service?
A:Not by phone.But you can contact Waze 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact Waze Customer Service
There are other ways to contact Waze customer service besides the phone. Below we list them by medium, from most to least popular.
As a last, sometimes only, resort- Waze customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Waze?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Waze, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Yes, Waze is available in multiple languages. It currently supports over 50 languages, allowing users from different regions and countries to navigate with ease. By providing a diverse range of language options, Waze aims to enhance accessibility and provide a user-friendly experience for its global user base. Users can easily switch the language within the app's settings menu to their preferred language, ensuring that navigation instructions, alerts, and other features are displayed in a language they understand. This multi-language support makes Waze a versatile and inclusive navigation tool, accommodating users worldwide and breaking down language barriers for seamless navigation on the road.
No, Waze cannot be used offline. It requires an internet connection to function properly. Waze relies on real-time information updates from its active community of drivers to provide accurate directions, traffic updates, and alerts. These updates are crucial for its dynamic re-routing feature, which helps users avoid traffic congestion and find the fastest routes. Without an internet connection, Waze would not be able to access this live data and provide reliable navigation. However, Waze does have a feature called "planned drives" that allows users to enter a destination and receive directions when offline. But for fully functional navigation capabilities, an internet connection is necessary.
Waze Carpool is a feature within the Waze app that aims to connect drivers and riders going in the same direction. It is not a traditional taxi or ride-hailing service but rather a community of drivers sharing their commute and offering rides to others. Drivers simply need to set up their daily route in the app and specify their availability, while riders can join a carpool by requesting a ride within the app. The app's algorithm then matches drivers with riders based on compatible routes and preferences. Riders contribute a small fee to help cover the cost of gas and wear and tear, making it an affordable option. Waze Carpool promotes carpooling as a means to reduce traffic congestion, save money, and make commuting more efficient.
Click the link above to get answers to just about any Waze customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
Help me with my Waze issue
Conclusion and closing notes
You came here to see Waze's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Waze agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Waze anyways and help you with your issue. Over the last 18 months, 3,804 customers like you have come in search of a phone number for Waze and helped us confirm they don't have one. Common reasons that people try to call Waze customer support department include Update Account Info, Refund a Charge, Recover Account, Problem With the App, Account Access and other customer service issues. Rather than trying to call Waze first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Waze doesn't have any phone numbers. It's not always clear what is the best way to talk to Waze representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Waze Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Waze, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Waze customers like yourself.
GetHuman does not provide call center services or customer support operations for Waze. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Waze. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.